ITSM Consultant

4 days ago

Sydney, New South Wales, Australia Glintech Full time
About the Role

We are seeking an experienced ITSM Consultant to join our dynamic Professional Services team at Glintech, a leading Atlassian Platinum Solution Partner. As we continue to expand our ITSM Consulting practice, we are looking for a candidate with strong consulting expertise, who excels in client and project management.

Key Responsibilities
  • Collaborate with the Glintech delivery team to help clients succeed with Jira Service Management
  • Facilitate requirements gathering workshops, providing best-in-class solutions
  • Develop various ITSM related technical solutions based on Atlassian and Glintech best practice
  • Implement solutions for our clients using Atlassian Cloud and Data Center platforms
  • Assist colleagues on complex projects, providing coaching and cross-skilling where appropriate
  • Understand and deliver effective change management and enablement for successful projects
  • Liaise with internal stakeholders on business needs and contribute to new services and packages
  • Assist in pre-sales meetings with clients, presenting the tools and solutions and helping uncover commercial opportunities
About You
  • You have a consulting mindset; you can isolate problems, identify solutions and manage expectations effectively
  • You have first-hand experience with ITSM practices and understand the problems that modern IT managers face
  • Demonstrate expertise in client and project management with a strong consulting background
  • You have a passion for technology and proven experience across a wide range of popular enterprise software and solutions
  • Experience implementing ITSM software (e.g. ServiceNow, BMC Remedy, etc.) is highly regarded
  • You're agile and adaptable, with the ability to think quickly and deliver autonomously
  • You can communicate and present information effectively, adapting your style to suit the audience
  • Qualifications such as being ITIL Certified will be highly regarded
Requirements
  • Either a Bachelor's Degree in IT or equivalent professional experience
  • A 'can-do' attitude with the desire to contribute to a high-performing team
  • The right to work full-time in Australia
About Us

Glintech is a leading Atlassian Platinum Solution Partner, headquartered in Australia for over 20 years, and trusted by more than 300 top-tier brands in the APAC region. As part of Valiantys, we unite our efforts to provide our clients, in all regions around the globe, with superior IT consulting services and custom solutions.

We are committed to providing practical, technology-driven solutions that work across industries, ensuring seamless integration of Atlassian software within your existing processes and tools.

We partner with you for all aspects of IT business transformation, from procurement advice to strategic consulting, implementation, enablement, and support.

With proven custom solutions focused on ITSM, Agile and Cloud, Glintech can fast-track software adoption throughout your organisation, ensuring successful project outcomes for businesses of all sizes.

Benefits of Working at Glintech
  • Flexibility: Staff have the flexibility to work from the office and home with a working from home budget to set up their space - finding the perfect mix that works for each employee and helps them to be their most effective.
  • Learning: We have you covered for all technical and industry certifications (assisted by our internal training experts) as well as an internal online learning system that is tailored to your needs for growth.
  • Paid Leave: Paid Parental Leave for both primary and secondary carers. An annual Glintech leave day to use for whatever celebration is important to you or to extend a public holiday.
  • Discounts: Discounts to products, services, fitness and healthcare offered through our employee portal.
  • Opportunity: We love to develop and promote from within. We provide management and leadership training for those who excel, and can fast track your career as we continue to grow the company.

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