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Senior Digital Operations Consultant
2 months ago
We are seeking a highly skilled Senior Digital Operations Consultant to join our team at PagerDuty. As a key member of our Professional Services team, you will be responsible for delivering exceptional customer experiences and driving business growth through technical expertise and strategic partnerships.
Key Responsibilities- Technical Expertise: Develop and maintain in-depth knowledge of IT monitoring tools, DevOps, and SRE toolchains, including GitHub, Terraform, Chef, Artifactory, JFrog, Nomad, Consul, and Vault.
- Customer Engagement: Partner with customers to design and build integrations, provide technical guidance, and ensure successful implementation of PagerDuty solutions.
- Problem-Solving: Identify potential roadblocks and provide thoughtful solutions, leveraging strong analytical and problem-solving skills.
- Communication: Effectively communicate complex technical concepts to customers, stakeholders, and internal teams, ensuring seamless collaboration and knowledge sharing.
- Project Management: Manage multiple customer engagements simultaneously, prioritizing tasks, and meeting deadlines while maintaining exceptional customer satisfaction.
- Technical Background: 5+ years of hands-on technical experience in IT Operations/Professional Services delivery, with a primary emphasis on IT monitoring tools and DevOps.
- Technical Skills: Demonstrated knowledge of common SaaS and traditional software APIs, webhooks, scripting languages (Python, JavaScript, Go, Ruby, Perl), and fundamental knowledge of Linux.
- ITSM Tools: Deep technical knowledge of ITSM tools like ServiceNow, Jira, Remedy, and experience with ServiceNow Admin, ServiceNow Scripting, ServiceNow GScript/Rhino, and Studio.
- Monitoring Systems: Understanding of monitoring systems, including DataDog, Dynatrace, Nagios, New Relic, Splunk, and Zabbix.
- Programming Experience: Demonstrated Python and JavaScript experience, especially within an AWS Lambda and stand-alone automation, scripting, and tooling context.
- AWS Background: Hands-on technical background using AWS (EC2, Lambda, S3, RDS, API Gateway, DynamoDB, IAM).
- Industry Knowledge: Familiarity with the IT operations and DevOps space, or experience working with PagerDuty products.
As a Senior Digital Operations Consultant at PagerDuty, you will enjoy a comprehensive total rewards package, including competitive salary, comprehensive benefits, flexible work arrangements, generous paid vacation time, paid holidays, and sick leave. You will also have access to company equity, ESPP, retirement or pension plan, paid parental leave, HibernationDuty, paid volunteer time off, company-wide hack weeks, and mental wellness programs.
