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Senior Conflict Resolution Specialist
2 weeks ago
We are seeking a highly skilled and experienced Dispute Resolution Specialist to join our team. This is an exciting opportunity to work in a dynamic and growing company, where you will be responsible for investigating and resolving complex customer and merchant disputes.
As a key member of our dispute resolution team, you will be working closely with our Customer Service team to provide support and guidance on escalated disputes. You will be responsible for investigating, managing, and resolving complex disputes in accordance with our complaints policy.
Key Responsibilities:
- Investigate and resolve complex customer and merchant disputes
- Support the Customer Service team with escalated disputes
- Prepare reports and analysis on dispute trends and insights
Required Skills and Qualifications:
- Tertiary qualifications or equivalent industry experience in dispute resolution or a related field
- Proven background in customer service, conflict resolution, and communication skills
- Strong analytical and problem-solving abilities
- Ability to multi-task and work under time constraints
Benefits:
Our company offers a competitive salary and benefits package, as well as opportunities for professional growth and development. We are committed to providing a supportive and inclusive work environment that encourages collaboration and innovation.
Others:
If you are a motivated and experienced individual who is passionate about dispute resolution, we encourage you to apply for this exciting opportunity. We look forward to hearing from you
