Debt Recovery Specialist
3 days ago
Debt Recovery Specialist
This role offers flexibility and stability, with the opportunity to extend beyond an initial 3-4 month period.
Key Responsibilities:- Recover debt by contacting clients via phone, email, or mail to request payment for overdue invoices.
- Negotiate with clients to establish reasonable payment plans or settlements, balancing their financial situation with the company's need for timely payments.
- Maintain accurate records of all communication, payment arrangements, and account status in the company's debt management system.
- Address customer disputes related to billing, service charges, or payment issues, and escalate matters when necessary to management or the legal team.
- Maintain a professional, empathetic, and customer-focused approach while managing debt recovery, ensuring clients feel valued even during collection processes.
- Minimum 1 year's experience in a similar role.
- Experience using accounting software is advantageous.
- Excellent communication skills.
- Intermediate Excel skills are desirable.
- A proactive member within a team.
Our ideal candidate will possess excellent communication skills, be proactive, and have a strong ability to manage multiple accounts and deadlines.
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