Senior Food and Beverage Team Leader

3 weeks ago


Hamilton, Victoria, Australia Hamilton Island Full time

Award-winning Hamilton Island, located in the heart of the Great Barrier Reef, Queensland, is seeking a Senior Food and Beverage Team Leader to join their team.

About the Role

As a Senior Food and Beverage Team Leader at Pool Restaurant, you will be responsible for leading the team on the floor, ensuring exceptional service and processes are streamlined. The role is full-time (38 hours per week) with a competitive salary of $27.83-$41.75 per hour, depending on the day of the week, plus lucrative overtime rates. Shared subsidised, furnished accommodation is provided on the island.

Your success will depend highly on your ability to train, lead, motivate, and inspire our team. Strong hands-on leadership is critical to ensure our service and processes are maintained or exceeded at high standards.

Key Responsibilities:
  • Dealing with guest requests, enquiries, and complaints in an efficient and courteous manner, ensuring the highest level of guest satisfaction at all times
  • Prioritising the health and safety of our staff and guests, including guests' dietary requirements
  • Providing the tools, training, and mentoring to allow our team to consistently deliver guest service to high standards, and in accordance with our specifications and procedures
  • Assist the Restaurant Manager and Assistant Manager to identify any staff development needs and implement training
  • Ensure our staff are appreciated and rewarded for their efforts to increase longevity
  • Perform opening and closing duties as required, including cashiering functions
  • Regularly report to and communicate effectively with the management team
Requirements and Qualifications

To be successful in this role, you will have:

  • Minimum two years experience working in Food and Beverage, including section waiting in busy restaurant
  • Supervisory experience in a large, extremely fast-paced a la carte restaurant
  • Strong beverage, wine, and cocktail knowledge
  • Natural leadership skills with a focus on training, skill-development, and mentoring
  • Excellent organisational and interpersonal skills
  • Current Nationally Recognised 'Responsible Service of Alcohol'
  • Open QLD Drivers Licence preferred
  • Basic computer skills including Microsoft Outlook, Excel, and Word
  • Impeccable grooming and personal presentation
Benefits

You will enjoy:

  • Save money with subsidised furnished staff accommodation on island
  • Staff perks - discounts on restaurants and activities, including $15/week gym membership
  • Fantastic work culture and supportive community
  • Enjoy living and working on the doorstep of the Great Barrier Reef


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