Hospitality Manager
21 hours ago
Hamilton Island is a premium resort destination in the heart of the Great Barrier Reef, Queensland.
As a Food and Beverage Supervisor, you will be part of the leadership team at our Pool Terrace Restaurant, overlooking the swimming pool and serving a full buffet breakfast, lunchtime snacks, and à la carte evening meals.
About the Role
This role involves supporting the Restaurant Management Team across various responsibilities, focusing on leading the team on the floor. The position is full-time (38 hours per week) at Level 5 of the Hospitality Industry General Award, with an estimated annual salary of AU$57,500 based on current rates (AU$27.83 per hour, Monday to Friday; AU$41.75 per hour on Sundays).
You will be responsible for:
- Handling guest requests, enquiries, and complaints efficiently and courteously, ensuring high levels of guest satisfaction
- Prioritizing staff and guest health and safety, including dietary requirements
- Providing tools, training, and mentoring to maintain or exceed service standards and procedures
- Assisting the Restaurant Manager and Assistant Manager in identifying staff development needs and implementing training
- Maintaining staff appreciation and recognition programs to increase longevity
- Performing opening and closing duties, including cashiering functions as required
- Regularly reporting to and communicating effectively with the management team
About You
We are seeking a hospitality professional who is passionate about developing their career in a premium resort environment. You should have a positive attitude, experience as a supervisor in a fast-paced restaurant setting, and strong beverage knowledge.
The ideal candidate will possess:
- A minimum of two years' experience in food and beverage, including section waiting in a busy restaurant
- Supervisory experience in a large, extremely fast-paced a la carte restaurant
- Strong beverage, wine, and cocktail knowledge
- Natural leadership skills, focusing on training, skill-development, and mentoring
- Excellent organizational and interpersonal skills
- A current nationally recognized 'Responsible Service of Alcohol' certification
- An open QLD driver's license (preferred)
- Basic computer skills, including Microsoft Outlook, Excel, and Word
- Impeccable grooming and personal presentation
Your Benefits
- Subsidized furnished staff accommodation on the island
- Staff perks, including discounts on restaurants and activities (including a $15/week gym membership)
- A fantastic work culture and supportive community
- Living and working on the doorstep of the Great Barrier Reef
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