Electronics Hardware Specialist

1 week ago

Brisbane, Queensland, Australia beBeeTechnical Full time $74,000 - $84,000

**Technical Support Specialist Wanted**

We are seeking a skilled Technical Support Specialist to join our team in Brisbane. As a Technical Support Specialist, you will provide onsite assistance for hardware repairs, support, and project activities during solution installations.

**Key Responsibilities:**

  • Provide onsite assistance for hardware repairs, support, and project activities during solution installations.
  • Evaluate incidents accurately and administer them in the FWA Support system.
  • Perform warranty hardware repair work on batteries as required.

**Additional Tasks:**

  • Respond to new support tickets in the FWA Support system and assign relevant tasks to maintain status of support activities against open incidents.
  • Evaluate incidents accurately and administer them in the FWA Support system.
  • Provide weekly reporting to clients on the status of open tickets and target resolution dates and agreed actions.
  • Liaise with clients to arrange support slots to remotely provide support on energy storage solutions relevant to a support ticket.
  • Maintain asset information up to date in the FWA Support system as support is being done against open incidents.
  • Liaise with FW factory support engineers for level 3 support tickets as necessary to ensure incidents are resolved in a timely manner.
  • Liaise with the FW factory and clients for hardware repair on products where warranty repair has been agreed as per the FW Factory process on warranty repairs.
  • Execute warranty hardware repair work on batteries as required and when agreed with the FW factory and clients.
  • Analyze and test machines, equipment, instruments, and control systems to diagnose faults.
  • Adjust, repair, and replace worn and defective parts and wiring, and maintain machines, equipment, and instruments.
  • Create end-user guides to ensure infield troubleshooting can be done and is guided by online content from the FWA Support system.
  • Create and maintain 'How To' guides for use by end-users and installers and distributors on how to install and support FW batteries.
  • Offer solution advice to customers as required and needed from time to time.
  • Provide remote support during commissioning to installers as required and needed from time to time.
  • Provide onsite assistance as required for support, hardware repairs, and project activities during solution installations.
  • Assist with other reasonable tasks related to technical design, installation, and support required from time to time and not listed above.
  • Offer support to the CEO as required in sales discussions when technical input is required on batteries and overall solutions.
  • Offer support to general company-related tasks as required from time to time.

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