Travel Experience Manager
3 weeks ago
**Job Title:** Travel Experience Manager
**Company Overview:
- An Epic Adventure specializes in crafting unforgettable, personalized travel experiences for our clients.
**Salary: $60,000 - $80,000 per year
**Job Description:
We are seeking a highly skilled Remote Reservation Specialist to join our team and ensure every client's journey is seamless from start to finish. As the key point of contact for our clients, you will manage their travel plans, including flights, accommodations, transportation, and activities. Your goal is to provide top-notch customer service and ensure our clients have smooth, enjoyable travel experiences.
**Key Responsibilities:**
- Serve as the main liaison between clients and partners to ensure seamless communication and support.
- Design and manage personalized travel itineraries.
- Handle client inquiries, issues, and last-minute changes with professionalism and efficiency.
- Coordinate with airlines, hotels, tour operators, and other vendors to confirm bookings and ensure client satisfaction.
- Monitor schedules and ensure all aspects of the client's journey run smoothly.
- Provide proactive support by addressing concerns or special requests before, during, and after the trip.
- Assist in documentation and inform clients about necessary requirements such as passports, visas, and vaccinations.
- Keep clients updated on travel advisories, destination insights, and trends.
- Utilize CRM systems to manage client profiles, preferences, and feedback.
- Collaborate with internal teams to improve the overall client experience.
**Qualifications:**
- Experience in hospitality, event planning, or customer service (preferred but not required).
- Strong knowledge of booking systems, platforms, and processes.
- Excellent communication and interpersonal skills with a customer-first approach.
- Detail-oriented with strong organizational and multitasking abilities.
- Ability to problem-solve and stay calm under pressure.
- Proficiency in using CRM systems and Microsoft Office Suite.
- Passion for creating memorable experiences for clients.
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