Travel Experience Specialist
3 weeks ago
We're a division of Flight Centre Travel Group, based in Australia, focused on providing affordable flights to customers.
Our team has the unique ability to leverage technology and data, making us agile and competitive in the market.
This role is an excellent opportunity for you to join our team as a Customer Care Expert, working closely with the Customer Care Leader and Agents to assist online customers with their queries.
You will be responsible for communicating effectively via phone and email to resolve customer inquiries, including changes, cancellations, and refunds.
In addition, you will help manage and provide a model for our offshore customer care agents to maintain and improve the customer resolution pathway.
Some key responsibilities include:
- Customer management, including rebooking, refunding, and complaint resolution
- Assistance with projects aimed at enhancing customer experience and increasing booking margins
- Liaising with airlines to achieve favourable outcomes
To be successful in this role, you'll need strong interpersonal skills, excellent communication skills, and the ability to work effectively as part of a global team.
The salary for this position is approximately $70,000 per annum, plus superannuation. Standard office hours are Monday to Friday.
We offer a range of benefits, including corporate health discounts, travel discounts, and social events.
Fly with us
-
Travel Experience Specialist
1 month ago
Brisbane, Queensland, Australia Flight Centre Brand Full timeUnlock a World of Possibilities with Flight Centre Brand Company Overview:Flying high in the travel industry, Flight Centre is an award-winning global company that's passionate about helping people explore new horizons. As a Travel Experience Specialist, you'll be part of a dynamic team that thrives on delivering exceptional customer...
-
Corporate Travel Management Specialist
3 weeks ago
Brisbane, Queensland, Australia FCM Travel Full timeJob SummaryWe are seeking an experienced Corporate Travel Management Specialist to join our team at FCBT. As a key member of our travel management team, you will be responsible for providing expert advice and solutions to corporate clients.
-
Travel Experience Ambassador
4 weeks ago
Brisbane, Queensland, Australia Travel + Leisure Co. Full timeWe are seeking a motivated and customer-focused Guest Experience Host to join our team at Kirra Beach Resort.Key ResponsibilitiesGreet and register owners and guests, providing information on local area attractions.Complete all department-related paperwork and utilize communication equipment.RequirementsPrevious experience in a similar hotel position.Genuine...
-
Expert Travel Solutions Specialist
4 weeks ago
Brisbane, Queensland, Australia FCM Travel Full timeAt FCM Travel, we're on the hunt for a talented Expert Travel Solutions Specialist to join our team.The ideal candidate will possess an irrepressible passion for travel and a knack for connecting people with unforgettable experiences.As a key member of our team, you'll play a vital role in crafting bespoke travel solutions that exceed our customers'...
-
Corporate Travel Specialist
4 weeks ago
Brisbane, Queensland, Australia Flight Centre Travel Group Full timeAbout UsAt Flight Centre Travel Group, we're passionate about making travel easier and more rewarding for our customers. As a leading corporate travel management company in Australia, we offer a unique blend of personal service and expert technology to help our clients achieve their goals.Job SummaryWe're seeking an experienced travel specialist to join our...
-
Corporate Travel Specialist
4 weeks ago
Brisbane, Queensland, Australia Flight Centre Travel Group Full timeAs a Corporate Travel Specialist with Flight Centre Travel Group, you will have the opportunity to dominate the SME market and make the end-to-end travel experience faster, simpler, and easier for our customers.About UsWe are part of the Flight Centre Travel Group, one of FCTG's most successful brands globally. Our mission is to demonstrate ongoing value to...
-
Corporate Travel Specialist
3 weeks ago
Brisbane, Queensland, Australia FCM Travel Full timeAbout FCM Travel Manager RoleWe are seeking a skilled travel manager to join our team in Brisbane, QLD. As a corporate travel specialist, you will be responsible for making professional and accurate business travel arrangements for corporate accounts.Key Responsibilities:Assist in making professional and accurate business travel arrangements for corporate...
-
Corporate Travel Specialist
4 weeks ago
Brisbane, Queensland, Australia Flight Centre Travel Group Full timeAbout Corporate TravellerAs a dedicated travel management corporation in Australia, Corporate Traveller is part of the Flight Centre Travel Group, one of its most successful brands globally. Our mission is to dominate the SME market by providing an end-to-end travel experience that is faster, simpler and easier for our customers.We offer a unique blend of...
-
Corporate Traveller Specialist
3 weeks ago
Brisbane, Queensland, Australia Flight Centre Travel Group Full timeFlight Centre Travel Group is a leading travel management corporation dedicated to delivering exceptional end-to-end travel experiences for small and medium-sized businesses. Our mission is to provide unparalleled service, expert technology, and outstanding value to our customers.About the OpportunityWe are seeking a highly skilled and experienced travel...
-
Travel Industry Specialist
3 weeks ago
Brisbane, Queensland, Australia FCM Travel Full timeEmbark on a fulfilling career as an Airfare Expert with FCM Travel. We offer an exciting opportunity for a passionate and enthusiastic individual to join our Complex Air team.As a Sales Travel Consultant, you will play a crucial role in planning, booking, and coordinating complex travel itineraries for customers. With a focus on delivering exceptional...
-
Travel Earnings Specialist
1 month ago
Brisbane, Queensland, Australia FCM Travel Full timeAre you a travel enthusiast with an insatiable appetite for adventure and a knack for sales?Fly with FCM Travel as a Travel Consultant, where every day brings new opportunities to explore the world and help others do the same.Based in one of our retail stores, you'll be part of a passionate team that fosters collaboration and growth. Our supportive...
-
Luxury Travel Industry Specialist
1 month ago
Brisbane, Queensland, Australia Travel Trade Recruitment Full timeA highly sought-after Business Development Manager is required to drive the growth of our company's Luxury Travel division. As a key member of our team, you will be responsible for expanding our presence in the Brisbane and Sunshine Coast regions, cultivating new business relationships, and nurturing our existing client base.About Our CompanyWe are a leading...
-
Corporate Travel Specialist
4 weeks ago
Brisbane, Queensland, Australia FCM Travel Full timeAbout the Opportunity:">FCM is seeking a skilled Corporate Travel Specialist to join our team in Brisbane. As a key member of our team, you will play a crucial role in providing exceptional travel services to our corporate clients.Key Responsibilities:"> Assist in making professional and accurate business travel arrangements for corporate accounts including...
-
Brisbane, Queensland, Australia FCM Travel Full timeUnlock a world of opportunities in corporate travel management with Flight Centre Business Travel (FCBT). We're seeking a skilled and customer-focused Travel Consultant to join our team.About the RoleThis is an exciting opportunity to leverage your expertise in GDS systems, particularly Sabre, to deliver exceptional travel experiences for our clients. As a...
-
Information Security Professional
4 weeks ago
Brisbane, Queensland, Australia FCM Travel Full timeAt FCM Travel, our purpose is to 'open up the world for those who want to see'. Every day, we give people all around the world the opportunity to experience something amazing – travel. Our Senior Information Security Specialist plays a crucial role in identifying and managing business risks in support of our growth objectives.We're looking for an...
-
Travel Experience Manager
3 weeks ago
Brisbane, Queensland, Australia An Epic Adventure Full time**Job Title:** Travel Experience Manager **Company Overview:An Epic Adventure specializes in crafting unforgettable, personalized travel experiences for our clients. **Salary: $60,000 - $80,000 per year **Job Description:We are seeking a highly skilled Remote Reservation Specialist to join our team and ensure every client's journey is seamless from start...
-
Corporate Travel Specialist
4 weeks ago
Brisbane, Queensland, Australia Flight Centre Travel Group Full timeWe are seeking a highly skilled Corporate Travel Specialist to join our team in Brisbane, Cairns, and Regional QLD.As a Corporate Travel Specialist, you will be responsible for managing the travel needs of our clients, providing exceptional customer service, and building strong relationships with key stakeholders.About UsFlight Centre Business Travel (FCBT)...
-
Senior Wholesale Travel Consultant
4 weeks ago
Brisbane, Queensland, Australia Travel Trade Recruitment Full timeAbout the Role: We're seeking a highly skilled Senior Wholesale Travel Consultant to join our team in Brisbane CBD.Job Summary: As a Wholesale Travel Specialist, you will be responsible for handling bookings, working with suppliers, and providing excellent customer service to create smooth travel experiences.">Main Responsibilities:">Deliver exceptional...
-
Travel Experience Manager
3 weeks ago
Brisbane, Queensland, Australia FCM Travel Full timeFlight Centre Team Leader We are seeking an experienced consultant or leader to take on the role of Team Leader at our Forest Lake Flight Centre. As a pivotal member of our team, you will be responsible for driving sales, motivating staff, and nurturing key performance indicators.Your key responsibilities will include:Maintaining operational excellence...
-
Brisbane, Queensland, Australia Corporate Travel Management Full timeAbout the CompanyCorporate Travel Management (CTM) is a leading provider of innovative travel management solutions. With a strong presence in various markets, including New Zealand, Australia, Asia, North America, and Europe, CTM has established itself as an award-winning company.