Guest Service Agent

4 weeks ago

Newcastle, New South Wales, Australia Bendigo Advertiser Full time
Overview

Join to apply for the Guest Service Agent - Voco Kirkton Park Hunter Valley role at Bendigo Advertiser

Position: Part-Time Guest Service Agent

Voco Kirkton Park Hunter Valley is a luxury boutique hotel set on an intimate 70-acre estate, ideally situated at the gateway to the finest vineyards of the Hunter Valley.

What You Will Do
  • Kicking off truly memorable guest experiences with the warmest of welcomes.
  • Acknowledging IHG One Rewards members and returning guests in person or over the phone.
  • Taking, managing, and receiving payments for guest bookings.
  • Making the check-in and check-out process feel swift and seamless.
  • Staying one step ahead of our guests' needs to anticipate requests and offer tailored recommendations.
  • Being our guests' trusted contact – helping with everything from bill issues to restaurant recommendations.
The Ideal Candidate Will Have
  • Previous experience in a Front Office position or with Opera (PMS) is highly regarded.
  • Communication skills - guests will need to come to you with concerns as well as compliments, so you'll be easy to talk to.
  • Your problem-solving skills will turn issues into opportunities so every guest leaves with great memories.
  • Fluency in the local language - extra language skills would be great, but not essential.
  • Literate and tech-savvy - you'll need a good grasp of reading, writing, basic maths and computer skills.
We Are Looking For Someone Who
  • Can work a rotating roster, including shifts on weekends and Public Holidays. Availability to work evenings (3pm – 11pm) is highly advantageous.
  • Full Australian Drivers Licence to provide valet parking services.
  • Has the legal right to work in Australia without any limitation or hour-restriction as well as holds a current police clearance (not older than 6 months).
What We Offer
  • Duty Meal provided on shift
  • Uniform supplied
  • Paid birthday leave
  • Paid parental leave scheme
  • Free onsite parking
  • Staff Celebration Events
  • Colleague discounts across IHG Hotels in Australia and worldwide
  • A broad colleagues discounts platform for brands and retailers
  • Career development programs

IHG supports wellbeing and belonging through its myWellbeing framework to help you grow both inside and outside of work.


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