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Participant Service Coordinator

2 weeks ago

Melbourne, Victoria, Australia beBeeSupport Full time $60,000 - $80,000

Role Overview

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The APS3 Participant Support Officer role is an excellent opportunity to make a positive impact in the lives of Australians with disabilities.

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As a key member of our team, you will provide high-quality customer service and support to participants, customers, and stakeholders through various channels, including face-to-face, phone, and email.

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You will be responsible for resolving customer enquiries, triaging moderately complex issues, and managing participant matters according to operational guidelines and Ministerial direction.

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This role requires strong problem-solving skills, excellent communication skills, and the ability to work collaboratively in a dynamic environment.

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Key Responsibilities

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  • Provide exceptional customer service and support to participants, customers, and stakeholders.">
  • Resolve customer enquiries and triage moderately complex issues.">
  • Undertake suitability assessments for entry and exits into specialist planning streams.">
  • Manage inboxes, including triaging and making decisions on priority and escalated participant matters.">
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Requirements

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  • Australian Citizenship is required.">
  • Must be willing to undergo pre-employment screening, including a National Criminal History Records Check.">
  • Strong problem-solving skills and ability to work collaboratively in a dynamic environment.">
  • Excellent communication skills and customer service experience.">
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What We Offer

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  • A supportive and collaborative team environment.">
  • Ongoing training and development opportunities.">
  • The chance to make a meaningful impact in the lives of Australians with disabilities.">
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How to Apply

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If you are a motivated and dedicated individual looking to make a difference, we encourage you to apply for this exciting opportunity.

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