Participant Service Coordinator

2 weeks ago


Melbourne, Victoria, Australia beBeeSupport Full time $40,000 - $60,000

Job Role: Aps3 Participant Support Officer

This role provides exceptional support to stakeholders and community members, focusing on delivering high-quality services.

Key Responsibilities:

  • Provide front-desk support for local offices, including participant enquiries in self-help kiosks and online assistance.
  • Resolve customer queries, offering information and/or referring customers to relevant government or community services.
  • Coordinate appointments using office facilities and ensure accessibility for participants.
  • Conduct research and investigation activities, preparing associated reports and correspondence.
  • Complete a range of data entry tasks and follow up as required.

Requirements:

  • Proven administrative experience and strong work ethic.
  • Excellent organisational skills and ability to manage multiple tasks and priorities effectively.
  • Strong communication skills and capacity to build relationships with various stakeholders.
  • Australian citizenship is essential for this position.


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