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Funeral Service Coordinator

2 months ago


Sydney, New South Wales, Australia Bare Cremation Full time
About Bare Cremation

Bare Cremation is a pioneering technology company revolutionizing the funeral industry by providing an affordable and stress-free funeral service experience.

Our mission is to give all Australians access to a dignified and compassionate end-of-life planning process.

Job Title: Customer Care Specialist

We are seeking an exceptional Customer Care Specialist to join our team, who will be the first point of contact for families in need of guidance and support during a difficult time.

The ideal candidate will have a passion for helping people in their greatest time of need, a commitment to delivering a truly great customer experience, and a strong attention to detail.

Key Responsibilities:
  • Manage all inbound calls from families, providing guidance and assistance in arranging a funeral.
  • Arrange logistics with state-based service providers and communicate with families to ensure a smooth process.
  • Provide exceptional support to families, going above and beyond to ensure their experience is exceptional.
  • Contribute to Bare content and resources to ensure customers are well-informed, supported, and empowered.
Requirements:
  • A driving passion to help people in their greatest time of need.
  • Complete dedication to delivering a truly great customer experience.
  • Commitment to ensuring people experience end-of-life planning with compassion and grace.
  • Autonomous and ambitious.
  • Strong attention to detail and methodical under pressure.
  • A valid driver's license.
About the Role

This is an exciting opportunity to join a revolutionary company that is transforming the funeral industry. We offer a competitive salary, amazing career growth potential, and a chance to make a real difference in people's lives.

If you believe in our mission and are passionate about delivering exceptional customer experiences, we encourage you to apply with a CV and cover letter.