Funeral Service Representative

4 weeks ago


Sydney, New South Wales, Australia Bare Cremation Full time

About the Role

We are seeking a dedicated and compassionate individual to join our team as a Funeral Specialist. As a key member of our arrangement team, you will play a vital role in guiding and supporting families through their most vulnerable time.

Key Responsibilities

  • Coordinate ashes returns to families in New South Wales, serving as the primary point of contact
  • Arrange personalized return of ashes experiences for families, ensuring exceptional customer care
  • Attend memorial ceremonies, providing emotional support and guidance
  • Respond to inbound calls from families, addressing their questions and concerns
  • Coordinate logistics, ceremony arrangements, and communicate funeral service details to extended networks
  • Exceed customer expectations by being flexible, patient, and empathetic in all interactions
  • Contribute to the development of content and resources that empower customers to make informed decisions

Requirements

  • A genuine passion for helping people in their greatest time of need
  • Unwavering commitment to delivering exceptional customer experiences
  • Ability to work autonomously and collaboratively as part of a dynamic team
  • Strong attention to detail and methodical approach under pressure
  • A valid driver's license, with a willingness to drive throughout NSW

What We Offer

A competitive salary of $55,000 - $65,000 per year, a dynamic work environment, and opportunities for career growth and development. If you share our vision of revolutionizing the funeral industry and providing compassionate care to families, we encourage you to apply.



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