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Lead Customer Support Specialist
1 week ago
- Manage and motivate a team to achieve performance metrics, including service levels, customer satisfaction, and quality standards.
- Demonstrate exceptional problem-solving skills, emotional intelligence, and the ability to handle escalations and resolve complex customer issues.
- Foster collaboration and build relationships across teams, leveraging excellent communication and interpersonal skills.
- Analyze data and generate reports to track performance trends and identify areas for improvement.
