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Customer Experience Specialist

2 weeks ago

Northern Beaches, Australia Australia and New Zealand Banking Group Limited Full time

We are seeking a highly motivated and experienced Cash Management Specialist to join our Retail Banking team in Frenchs Forest NSW. As a key member of our division, you will play a critical role in providing exceptional customer experiences and meeting each customer's end-to-end financial needs.

About the Role

This is an exciting opportunity for someone who is passionate about delivering high-quality service and has a strong understanding of cash management principles. You will work closely with our customers to understand their financial goals and provide tailored solutions to meet their needs. Your expertise in transaction activities, needs-based conversations, and digital solutions will be essential in ensuring that our customers receive a seamless branch experience.

In this role, you will also have the opportunity to collaborate with our collaborative team and act as a role model and peer coach to deliver the best possible customer experience. You will contribute to a significant uplift in customer engagement and advocacy, creating real customer value and driving business results.

About Us

Australia and New Zealand Banking Group Limited is a leading financial services provider in the region, with a strong commitment to innovation and customer satisfaction. We offer a range of benefits to our employees, including flexible working arrangements, professional development opportunities, and access to health and wellbeing services.

What Will You Bring?
  1. Exceptional customer focus and a passion for delivering high-quality service.
  2. Experience in cash management or a related field, with a strong understanding of financial products and services.
  3. Strong communication and interpersonal skills, with the ability to build rapport with customers and colleagues alike.
  4. A willingness to learn and adapt to new technologies and processes.