Customer Service/sales Support

6 days ago


Northern Beaches, Australia Optimal Recruitment Pty Ltd Full time

Join a fast growing Smart Energy provider
- Attractive Salary with Bonus - Immediate Start
- Fantastic Growth Opportunity and Great Company Culture
- Based in Sydney's Northern Beaches - close to Warringah Mall

Our client is a leading Australian-owned manufacturer and distributor of smart energy-efficient solutions, with deep expertise in LED lighting. They have been at the forefront of the environmental abatement market, with a vision to reduce greenhouse emissions through smart technology since their inception. They have an understanding and involvement across national carbon abatement energy-efficiency schemes and offer a wide range of technologically superior products across residential, commercial and industrial sectors. This is an exciting time to join the team as they are experiencing significant growth.
- Reporting to the Sales Manager you will be across all products and providing specialist Sales Support to clients, providing a high level of customer service and making the customer journey seamless, assisting with order enquires, quotation requests, and troubleshooting supply queries and delivery requests. You will also liaise with the overseas order processing team to ensure they are completing tasks according to guidelines and customer requirements.**Your new role**:

- Provide internal support for the Sales teams.
- Building relationships with our customers through quality conversations.
- Attend to customer enquiries, quotation & order requests, product troubleshooting questions and supply queries across a range of B2B accounts and B2C customers.
- Proactively communicate with customers to follow up with previous interactions.
- Appropriately manage ticket escalations and complaints based on process and procedures.
- Develop product understanding so you can communicate with our customers to provide further information.

**To be successful**:

- Self-starter with strong communications skills
- Positive with a can do attitude and willingness to learn
- Ability to work autonomously and collaboratively
- Demonstrate resilience and problem solving capabilities.
- Deliver the highest level of customer service
- Strong Computer skills and an eye for detail

If you are self -motivated, have proven customer service/sales support experience, enjoy working in a multi-tasking environment and looking to join a company where your contribution is rewarded and recognised, this is the role for you.



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