Technical Support Specialist

3 days ago

Sydney, New South Wales, Australia beBeeTechnical Full time $119,820 - $141,660

Job Title

We are seeking a skilled Technical Support Specialist to join our team. As an IT Support Engineer, you will play a crucial role in delivering exceptional technical assistance to customers and internal stakeholders.

  • You will be responsible for troubleshooting and resolving technical issues related to IT systems, software, and hardware.
  • The ideal candidate will have experience in understanding customer issues and expectations, as well as assessing additional information needed for troubleshooting.
  • You will contribute to reducing End-to-End resolution times and take ownership of technical skill development, including hands-on expertise.
  • Develop technical expertise on product ranges and contribute to knowledge resources.
  • Showcase customer success stories to highlight the value of technical support.
  • Identify new opportunities during customer engagement.
  • Enhance company reputation through excellent technical service.

About The Role

The successful candidate will be responsible for:

  • Understanding customer issues and expectations.
  • Reducing End-to-End resolution times.
  • Owning technical skill development.

About You

The ideal candidate will be customer-obsessed, striving to exceed expectations, with a strong collaborative approach and commercial acumen.

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