Floor Manager

3 weeks ago

Brisbane, Queensland, Australia Sephora Full time
About Sephora

Sephora is a leading global beauty retailer that empowers individuals to discover their unique beauty and style. Our mission is to provide an exceptional customer experience, offering a wide range of high-end beauty products and services.

Job Title: Floor Manager

We are seeking a highly motivated and experienced Floor Manager to join our team in our Chermside store. As a key member of our management team, you will be responsible for leading the store team in delivering an unbeatable client experience.

Key Responsibilities:
  • Lead by example, embodying Sephora's DNA of delivering a curated, innovative prestige beauty experience.
  • Drive a selling culture to exceed KPIs and consistently raise the performance and capability of your team through coaching and supporting their growth and development.
  • Utilize and interpret reporting data to support operational decisions, working closely with the Store Manager, Assistant Store Manager, and fellow team members.
  • Facilitate open communication with your team, providing effective feedback and consistent communication with the Management team.
  • Serve as the point of contact when being the Manager in Charge (MIC) for client and cast member matters within a fast-paced environment.
Requirements:
  • Previous retail management experience, with a focus on managing profit and loss, sales forecasting, people management, and training.
  • Proficiency in using Microsoft Office Suite to interpret and input data for daily reporting.
  • A hands-on leader who loves being on the sales floor to motivate, coach, and help team members succeed.
  • A passion for excellent client service and experiential retail to ensure the store represents the Sephora brand.
  • A drive for results, with a history of exceeding sales targets and KPIs.
What We Offer:
  • A competitive salary, with opportunities for career growth and development.
  • A dynamic and supportive work environment, with a focus on teamwork and collaboration.
  • A range of benefits, including paid parental leave, birthday leave, and personal leave.
  • Opportunities for professional development, including training and mentorship programs.
How to Apply:

If you are a motivated and experienced retail professional looking for a new challenge, please submit your application, including your resume and a cover letter outlining your experience and qualifications.

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