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Floor Manager
1 month ago
About the Role:
We are seeking a highly motivated and experienced Floor Manager to join our team at Sephora. As a key member of our management team, you will be responsible for leading the store team in delivering an exceptional client experience and driving sales growth.
Key Responsibilities:
- Lead the store team in delivering a curated, innovative prestige beauty experience to clients.
- Drive a selling culture to exceed KPIs and consistently raise the performance and capability of the team through coaching and supporting their growth and development.
- Utilize and interpret reporting data to support operational decisions by working closely with the Store Manager, Assistant Store Manager, and fellow team of Senior Beauty Advisors.
- Facilitate open communication with the team by providing effective feedback and consistent communication with the Management team.
- Serve as the point of contact when being the Manager in Charge (MIC) for client and cast member matters within a fast-paced environment to confidently make store decisions.
Requirements:
- Previous retail management experience across areas of managing profit and loss, sales forecasting, people management & training, stock control, and visual merchandising.
- Proficiency in using Microsoft Office Suite to interpret and input data for daily reporting.
- A hands-on leader who loves being on the sales floor to motivate, coach, and help the store team members succeed.
- Passionate about excellent client service and experiential retail to ensure the store represents the Sephora brand.
- Drive for results with a history of exceeding sales targets and KPIs.
About Sephora:
Sephora is part of the Global Louis Vuitton Moet Hennessey Group, the world's largest luxury goods conglomerate. We have circa 30 stores across Australia and New Zealand, a growing online platform, and plans to expand year on year. Not only do we offer diverse store opportunities, but we also have our head office based in Sydney CBD.
