Telstra Retail Consultant: Delivering Exceptional Customer Experiences

1 week ago

Port Macquarie, New South Wales, Australia Telstra Full time

Company Overview

Telstra is a leading telecommunications company that aims to build a connected future, enabling everyone to thrive. As a Retail Consultant, you will be part of a dynamic team that prioritizes customer satisfaction and innovative solutions.

About the Role

This is an exciting opportunity to join our team as a Telstra Retail Consultant, where you will play a crucial role in delivering exceptional customer experiences through outstanding customer service, sales skills, and product knowledge.

Job Responsibilities

  • Provide personalized support to customers, identifying their needs and offering tailored solutions.
  • Collaborate with colleagues to achieve sales targets and KPIs, driving business growth and success.
  • Stay up-to-date with the latest products and services, ensuring expert knowledge and recommendations.
  • Develop and maintain strong relationships with customers, fostering loyalty and trust.

Requirements and Qualifications

  • Previous experience in a customer-facing role, preferably in retail or sales.
  • Excellent communication and interpersonal skills, with the ability to build rapport with diverse customers.
  • Strong sales acumen, with a drive to meet and exceed targets.
  • Ability to work collaboratively as part of a high-performing team.
  • Willingness to learn and adapt to new technologies and processes.

What We Offer

  • A competitive salary package, estimated at $60,000 - $80,000 per annum, depending on experience.
  • Ongoing training and development opportunities, helping you grow your skills and career.
  • A dynamic and inclusive work environment, promoting diversity and respect.
  • Flexible working arrangements, allowing you to balance work and personal life.

Why Join Us?

Telstra is committed to creating a workplace culture that values inclusivity, respect, and employee well-being. As a Retail Consultant, you will have the opportunity to make a meaningful impact on customers' lives, while developing your skills and career in a supportive and dynamic environment.

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