Senior Technical Consultant for Microsoft Dynamics 365

5 days ago

Canberra, ACT, Australia beBeecrm Full time $137,500 - $150,000
Job Overview

We are seeking a seasoned consultant with in-depth expertise in Microsoft Dynamics 365 CRM, specifically across Marketing and Customer Insights modules.

Key Responsibilities
  • Lead the expansion of Real-time Journeys and Event Planning modules, including configuration optimization, feature implementation, and solution documentation.
  • Advise on security roles, permissions, and customer engagement settings, including the Customer Insights connector.
  • Collaborate with internal teams to support the development of nurture activities, trigger-based marketing, campaigns, and content personalization.
  • Provide guidance on implementing brand and compliance profiles, preference centers, and consent management.
  • Optimize the Event Planning module, including Power Pages event portal configuration, and development of marketing/event forms and templates.
  • Offer technical support and guidance to upskill internal teams throughout the optimization process.
Required Skills & Qualifications
  • Tertiary qualifications in an ICT-related field or relevant Microsoft Dynamics 365 certifications.
  • Proven experience using and configuring features across Microsoft Dynamics 365 Customer Insights - Journeys and Data products.
  • Demonstrated experience implementing and optimizing Real-time Journeys and Event Planning modules to support marketing and event automation.
  • Strong understanding of marketing tactics and technical solutions that support them.
  • Technical proficiency in CRM systems and related technologies, including experience in data migration projects.
  • Knowledge of Australian privacy laws and data protection regulations.
  • Familiarity with government IT systems and processes.

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