Dynamics 365 CRM Specialis

2 days ago

Canberra, ACT, Australia beBeeMicrosoft Full time $100,000 - $130,000
Senior Functional CRM Specialist - Marketing Optimisation

About the RoleWe are seeking a highly skilled Senior Functional Consultant with deep expertise in Microsoft Dynamics 365 CRM, specifically across the Marketing and Customer Insights modules. This is a fantastic opportunity to lead the optimisation and expansion of real-time journeys and event planning capabilities within a Federal Government environment.

Key Responsibilities:
  • Lead the expansion of Real-time Journeys and Event Planning modules, including configuration optimisation, feature implementation, and solution documentation.
  • Advise on the configuration of security roles, permissions, and customer engagement settings, including the Customer Insights connector.
  • Collaborate with internal teams to support the development of nurture activities, trigger-based marketing, campaigns, and content personalisation.
  • Provide guidance on implementing brand and compliance profiles, preference centres, and consent management.
  • Optimise the Event Planning module, including Power Pages event portal configuration, and development of marketing/event forms and templates.
  • Offer technical support and guidance to upskill internal teams throughout the optimisation process.
Skills & Experience Required:

To be successful in this role, you must meet the following criteria: Tertiary qualifications in an ICT-related field or relevant Microsoft Dynamics 365 certifications.

  • Proven experience using and configuring features across Microsoft Dynamics 365 Customer Insights - Journeys and Data products.
  • Demonstrated experience implementing and optimising Real-time Journeys and Event Planning modules to support marketing and event automation.
  • Strong understanding of marketing tactics and the technical solutions that support them.
  • Technical proficiency in CRM systems and related technologies, including experience in data migration projects.
  • Knowledge of Australian privacy laws and data protection regulations.
  • Familiarity with government IT systems and processes.
Eligibility:

Only Australian Citizens with an Active Baseline Clearance will be considered.

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