Receptionist - Clinical Administration

2 weeks ago

Melbourne, Victoria, Australia beBeeAdministrative Full time $36,000 - $60,000

Medical Receptionists are vital members of our clinical team.

Job Responsibilities
  • Answer incoming calls and provide exceptional customer service to patients.
  • Greet patients warmly and ensure a positive first impression of our practice.
  • Book appointments via phone, in person or through our online system.
  • Process payments, manage Medicare claims and maintain accurate records.
  • Scan documents efficiently and effectively, utilizing our document management systems.
  • Fax documents securely and discreetly when necessary.
  • Liaise with doctors, specialists and other healthcare professionals to coordinate patient care.
  • Clean and maintain the office environment, restocking supplies as needed.
  • Perform administrative tasks with a high level of accuracy and efficiency.

We offer a supportive work environment, with ongoing training and opportunities for career development.

Requirements
  • Previous medical reception or administrative experience is preferred but not essential.
  • Ability to work under pressure, multi-task and maintain attention to detail.
  • High level of confidentiality and discretion.
  • Excellent telephone manner, communication skills and interpersonal skills.
  • Proficiency in Microsoft Office and administration software.
  • Team player with a can-do attitude, flexibility and adaptability.
  • Previous experience using booking software (e.g. Best Practice) is desirable.

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