Senior Field Applications Specialist

1 week ago

Lane Cove West, New South Wales, Australia Danaher Full time
About the Role

We are seeking a highly skilled and experienced Applications Specialist to join our team in Sydney, Australia. As a key member of our Australian Applications department, you will be responsible for providing support to customers, salespeople, and field service personnel across the country.

Key Responsibilities
  • Provide training and customer support on instrument installations and upgrades.
  • Develop, implement, and coordinate training programs internally and customer workshops.
  • Assist with instrument evaluations in the interpretation of results, instrument performance, and report generation.
  • Perform and assist with sales demonstrations. Provide customer information and support during the sales process.
  • Provide application and diagnostic support to the Field Service Department.
  • Provide feedback on market developments and customer needs/requirements to the sales team and assist in the implementation of account development plans to improve customer retention.
Requirements
  • Prior experience (equivalent to 5+ years) working in the clinical diagnostics industry as a medical scientist in a haematology laboratory.
  • Tertiary qualifications in Science or equivalent.
  • Hold a valid and current driver's license and passport.
  • Unrestricted Australian working rights.
Preferred Qualifications
  • Ability to communicate proactively to customers.
  • Strong problem-solving skills and desire to work through problems autonomously.
  • Good computer literacy skills across MS Office-related products.
  • Business Acumen and understanding of commercial decisions and impacts.
About Danaher

Danaher is committed to a diverse and inclusive culture where everyone feels they belong and all voices are heard. We believe in our associates and the unique perspectives they bring to every challenge, which is why we'll empower you to push the boundaries of what's possible.

We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life. Our global teams are pioneering what's next across Life Sciences, Diagnostics, Biotechnology, and beyond.

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