Mystery Traveler

1 week ago


North Melbourne, Victoria, Australia Kinetic Full time

Job Opportunity:

Kinetic, a leading transportation company, is seeking a highly skilled individual to join our team as a Mystery Traveler. As a Mystery Traveler, you will play a crucial role in ensuring our customers receive exceptional service and experience.

Key Responsibilities:

  • Travel on assigned routes on our bus network to observe and interact with employees.
  • Assess customer service and feedback related to accessibility and inclusivity of our services.
  • Inspect driver and fleet presentation to identify areas for improvement.
  • Submit detailed reports after each trip, highlighting areas of excellence and opportunities for growth.

Requirements:

  • High School diploma or equivalent preferred.
  • Lived experience of a disability or experience addressing disability barriers.
  • Understanding of the challenges people with disabilities encounter when traveling on public transportation.
  • Reliable transportation or easy access to public transportation.
  • Excellent verbal and written communication skills.
  • Outstanding observation and memorization abilities.
  • Organized and flexible disposition.
  • Attention to detail.

About Kinetic:

Kinetic is Australia and New Zealand's largest bus network, operating over 7300 buses and serving more than 100 million customers annually. We are committed to delivering exceptional service and promoting accessibility and inclusivity in our services.

Our Values:

  • Customer-centric approach.
  • Commitment to accessibility and inclusivity.
  • Continuous improvement and innovation.
  • Collaboration and teamwork.

How to Apply:

Kinetic is an Equal Opportunity Employer and welcomes applications from diverse candidates. If you are passionate about delivering exceptional customer experiences and promoting accessibility and inclusivity, we encourage you to apply.



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