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Mystery Traveller
3 months ago
The opportunity:
At Kinetic, we are committed to delivering outstanding service and ensuring all our team members are supported in operating at high levels of operational performance, alignment to Kinetic’s core values and driving standards.
The Mystery Traveller role will be responsible for travelling on our bus network and providing feedback regarding employees in relation to the demonstration of these core standards. A number of casual roles are available 1-2 days per month.
What you will be doing:
- Travelling on assigned routes on specific buses
- Remain discreet while you pose as a regular customer
- Interact with employees to gauge customer service and feedback related to accessibility and inclusivity of our services
- Inspecting driver and fleet presentation to detect possible concerns and areas of improvement
- Completing and submitting reports detailing the experience after each trip
The boxes you'll tick:
- High School diploma or equivalent preferred but not essential
- Lived experience of a disability or experience addressing disability barriers
- Understanding of the challenges people with disabilities encounter when travelling on the public transport network
- Own reliable transport or easy access to public transport system
- Excellent verbal and written communication
- Outstanding memorisation abilities
- Outstanding observation skills
- Organised, flexible disposition
- Attention to detail
About Kinetic:
Kinetic is Australia and New Zealand’s biggest bus network with more than 7300 people and 4900 buses. We are also the region’s largest owner and operator of zero emission buses (ZEB).
We bring energy, passion and commitment to our job every day – and that’s why over 100 million people choose to travel with us.
For more information, please visit our website www.wearekinetic.com
How you apply:
Kinetic is proud to be an Equal Opportunity Employer and reflect the community we serve. We invite all suitably qualified persons of all sexualities, genders and cultures, including Aboriginal and Torres Strait Islander Peoples, to apply.
If you’re ready for a challenging and rewarding career with us then click the 'Apply' button now