Customer Experience Specialist

6 hours ago

North Melbourne, Victoria, Australia Kinetic Full time
{"title": "Mystery Traveller Role", "description": "About the Role

Kinetic is seeking a Mystery Traveller to join our team. As a Mystery Traveller, you will be responsible for travelling on our bus network and providing feedback on employee performance in relation to our core standards.

This is a casual role, requiring 1-2 days of travel per month. You will be expected to remain discreet while posing as a regular customer, interact with employees to gauge customer service and feedback related to accessibility and inclusivity, and inspect driver and fleet presentation to detect possible concerns and areas of improvement.

Key Responsibilities
  • Travel on assigned routes on specific buses
  • Interact with employees to gauge customer service and feedback
  • Inspect driver and fleet presentation
  • Complete and submit reports detailing the experience after each trip
Requirements
  • High School diploma or equivalent preferred but not essential
  • Lived experience of a disability or experience addressing disability barriers
  • Understanding of the challenges people with disabilities encounter when travelling on the public transport network
  • Own reliable transport or easy access to public transport system
  • Excellent verbal and written communication
  • Outstanding memorisation abilities
  • Outstanding observation skills
  • Organised, flexible disposition
  • Attention to detail
About Kinetic

Kinetic is Australia and New Zealand's biggest bus network, with over 7300 people and 4900 buses. We are committed to delivering outstanding service and ensuring all our team members are supported in operating at high levels of operational performance, alignment to our core values and driving standards.

We bring energy, passion and commitment to our job every day – and that's why over 100 million people choose to travel with us.

", "requirements": "Requirements
  • High School diploma or equivalent preferred but not essential
  • Lived experience of a disability or experience addressing disability barriers
  • Understanding of the challenges people with disabilities encounter when travelling on the public transport network
  • Own reliable transport or easy access to public transport system
  • Excellent verbal and written communication
  • Outstanding memorisation abilities
  • Outstanding observation skills
  • Organised, flexible disposition
  • Attention to detail
", "how_to_apply": "How to Apply

Kinetic is proud to be an Equal Opportunity Employer and reflect the community we serve. We invite all suitably qualified persons of all sexualities, genders and cultures, including Aboriginal and Torres Strait Islander Peoples, to apply.

If you're ready for a challenging and rewarding career with us, click the 'Apply' button now.

", "original_language": "en-US"}

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