Retail Banking Expert

1 week ago

Melbourne, Victoria, Australia beBeeCustomerService Part time $70,000 - $105,000

Deliver exceptional customer service in a fast-paced retail banking environment as a key representative of our institution.

The Customer Banking Specialist plays a vital role in ensuring customers have a seamless experience when conducting their banking business. Key responsibilities include:

  • Navigating in-depth conversations with customers to comprehend their banking needs and providing tailored solutions that meet their expectations
  • Providing guidance and support for account maintenance, applications, and other banking-related tasks to customers
  • Educating and demonstrating the functionality of in-branch technology and digital banking options to empower customers
  • Utilizing problem-solving skills to provide effective resolutions while championing our risk-adverse culture

To excel in this role, candidates must possess:

  • A proven track record of delivering outstanding customer service, preferably in financial services, retail, or hospitality
  • Excellent communication skills, including the ability to articulate complex financial concepts clearly
  • Strong interpersonal skills, enabling them to ask insightful questions, find practical solutions, act with integrity, and prioritize customer needs

About Our Institution

We have been serving our local communities for over 100 years, offering innovative products, services, and cutting-edge technology. We value individuals who share our commitment to exceptional customer service and are passionate about making a positive impact in the lives of our customers.

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