Service Advisor Automotive

3 weeks ago


Melbourne, Victoria, Australia Inchcape Full time
About the Role

We are seeking a highly skilled and customer-focused Service Advisor to join our Subaru team at Werribee. As a Service Advisor, you will be the face of our service department, providing essential guidance and support to our valued customers.

Key Responsibilities
  • Greet and assist customers promptly and professionally.
  • Conduct vehicle assessments and diagnose issues.
  • Recommend necessary repairs and maintenance.
  • Explain service recommendations in a clear and understandable manner.
  • Coordinate service appointments and manage work orders.
  • Ensure accurate billing and payment processing.
  • Maintain a high level of customer satisfaction and loyalty.
Requirements
  • Automotive knowledge, Aftersales, and a passion for cars.
  • Strong interpersonal and communication skills.
  • Exceptional customer service abilities.
  • Ability to multitask in a fast-paced environment.
  • Attention to detail and problem-solving skills.
  • Computer proficiency for record-keeping and invoicing.
Benefits and Working for Us
  • Access to our employee benefits program, including company car rental program, discounts on vehicle purchases and services, free annual flu vaccination, corporate health care plan with Bupa, financial services support, and a comprehensive employee wellbeing program.
  • Career and development opportunities – providing you with a sense of purpose and direction, you drive your destiny with Inchcape.
  • Supportive team environment – We Foster a positive and supportive culture.
  • Recognition and Rewards – We recognise individual and team accomplishments.


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