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Clinical Coordination Specialist
3 weeks ago
We are looking for an experienced Clinical Scheduler to join our team. As a Clinical Scheduler, you will play a vital part in triaging clinical referrals and scheduling clinical staff/contractors to provide essential services.
Key Responsibilities:- Efficiently coordinate and roster clinical and allied health services, ensuring client needs are met while optimizing team rosters to achieve key performance indicators (KPIs).
- Schedule services in alignment with staff availability and location to minimize travel time and maximize efficiency.
- Manage unplanned leave by promptly reallocating services and communicating any changes effectively to clients and staff.
- Maintain accurate and up-to-date records in the Client Management System, ensuring staff and client details reflect current availability.
- Triage incoming referrals, assessing urgency and required services to ensure timely and appropriate scheduling.
- Ensure clinical service time is accurately charged to clients' packages or accounts.
- Maximize the utilization of internal clinical teams while maintaining strong partnerships with external providers for seamless service delivery.
- Provide exceptional customer service, ensuring the needs of Home Care clients and staff are met with professionalism and care.
- Actively participate in mandatory training, professional development sessions, and team meetings for both the Resourcing and Clinical teams.
- Continuously improve work practices and contribute to personal and professional growth.
