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Technical Service Manager

1 week ago

Sydney, New South Wales, Australia ANZ Full time

Role Overview

The role of a Technical Service Manager at ANZ is to oversee the delivery of technical services that meet business and user needs. This involves managing a portfolio of applications and platforms, ensuring their operational performance, and collaborating with stakeholders to identify and resolve issues.

Key Responsibilities

  • Manage day-to-day relationships with service partners for service delivery
  • Establish appropriate metric and performance reporting; track performance and ensure business viability of service levels
  • Monitor user satisfaction and work with the delivery team on remediation
  • Planning, estimating, and executing systems work to time, budget, and quality targets

About You

To succeed in this role, you will need tertiary qualifications in Business Management or Business IT or Project Management qualifications, or relevant industry experience. A deep understanding of escalation procedures, incident management, and other facets of service delivery is essential. Mastery of ITIL principles and experience in software development in an Agile environment are also desirable.