Technical Program Manager, AWS Professional Services

3 weeks ago

Sydney, New South Wales, Australia Amazon Full time
Are you interested in helping build the next generation of digital products with the largest and most innovative companies in Australia and New Zealand? Come join Amazon Web Services (AWS) Professional Services as a Technical Program Manager specializing in software engineering and application development. AWS Professional Services helps millions of businesses in 150+ countries transform their operations and applications using the power of AWS. If you're passionate about leading technical programs, delivering complex solutions, and enabling customers to build better products using AWS, you've come to the right place.

We are seeking a hands-on Technical Program Manager with deep software engineering expertise to lead complex technical consulting engagements within AWS Professional Services. The ideal candidate will combine strong technical depth with proven product management capabilities, possessing both the software development background to understand complex architectures and code, and the leadership skills to drive large-scale customer transformation initiatives. You'll work directly with customers to deliver innovative AWS solutions, leveraging your technical expertise and product management skills to ensure successful outcomes while maintaining the highest standards of quality and security.

Key job responsibilities
Work with customers and internal stakeholders to:

- Lead complex technical consulting engagements end-to-end, including project planning, risk management, stakeholder management, and delivery of business outcomes while applying AWS best practices and frameworks.
- Set a vision for the product and delivery, making data-driven decisions to balance customer requirements, technical feasibility, and project timelines while managing multiple stakeholder expectations across customer organizations.
- Maintain technical credibility through architecture reviews and technical oversight, ensuring solutions align with AWS best practices and customer needs while effectively managing development teams and external partners.
- Develop and execute comprehensive product roadmaps and delivery plans including requirements, prioritization, resource allocation, milestone tracking, risk mitigation, and status reporting while ensuring quality and security standards are met.
- Enable customers to adopt AWS services through knowledge transfer, training, and implementation of best practices, acting as a trusted technical advisor throughout the engagement lifecycle.
- Drive operational excellence through established AWS frameworks (such as Cloud Adoption Framework and Well-Architected Framework), while managing engagement financials and maintaining clear project documentation and communication channels.

Finally - must have an interest and passion around Amazon's product management and development to drive change that empowers our customers to deliver more effectively. This is a role for someone who wants to bring their product and technical expertise to a space with lots of opportunity for innovation.

A day in the life
As a Technical Program Manager at AWS Professional Services, you'll lead complex technical implementations for our enterprise customers while ensuring solution quality through AWS frameworks like Cloud Adoption Framework, Well-Architected Framework, and Global Delivery Framework. Your day involves managing project timelines and risks, conducting technical deep-dives with development teams, and steering architectural decisions. You'll balance hands-on technical leadership with project management activities - from running daily stand-ups and sprint planning sessions to facilitating solution design workshops and architectural reviews. You'll coach customers on product management best practices and enable their independent use of AWS services. Working across customer technical and business functions, you'll drive stakeholder alignment and coordinate with diverse teams to deliver results. Whether you're reviewing technical specifications, troubleshooting implementation challenges, or leading strategic planning sessions, you're always working backwards from the customer's needs while maintaining AWS quality and security standards throughout the engagement lifecycle.

About the team
Here at AWS, we embrace our differences. We are committed to furthering our culture of inclusion. We have ten employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally. We have innovative benefit offerings, and we host annual and ongoing learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences. Amazon's culture of inclusion is reinforced within our 16 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.
- Bachelor's degree in engineering, computer science or equivalent
- 3+ years of technical product or program management experience
- 3+ years of designing or architecting (design patterns, reliability and scaling) of new and existing systems experience
- Demonstrated ability to lead difficult technical engagements
- Experience applying delivery frameworks and methodologies
- Strong stakeholder management and communication skills- 3+ years of experience in a consulting role with proven experience in leading process and systems transformation initiatives.
- Knowledge of engineering practices and patterns for the full software/hardware/networks development life cycle, including coding standards, code reviews, source control management, build processes, testing, certification, and livesite operations
- AWS Certifications (Solutions Architect Associate required within 6 months)
- Knowledge of Agile and product development methodologies

Acknowledgement of country:
In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.

IDE statement:
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer, and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected attributes.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

  • AWS Technical Support Role

    5 days ago

    Sydney, New South Wales, Australia Amazon Web Services (AWS) Full time

    Do you want to be part of a dynamic team that's pushing the boundaries of cloud technology? Amazon Web Services (AWS) is seeking a talented engineer to join its Support Engineering team.This team works closely with customers to resolve complex technical issues, develop innovative solutions, and drive customer satisfaction. As a member of this team, you will...

  • Technical Account Manager

    3 days ago

    Sydney, New South Wales, Australia Amazon Web Services (AWS) Full time

    This is a Technical Account Manager role with one of the leading companies in AU right now -- Amazon Web Services (AWS) -- with an amazing team. They are continuing to grow rapidly. This is the chance to join right as the takes off.More About the Role at Amazon Web Services (AWS) ## DESCRIPTION As a Technical Account Manager (TAM) at Amazon Web Services,...

  • AWS Cloud Solutions Architect

    2 days ago

    Sydney, New South Wales, Australia Amazon Web Services (AWS) Full time

    About the Position: As a Technical Account Manager at Amazon Web Services, you will be responsible for building and maintaining strong relationships with our customers, identifying new business opportunities, and developing strategic partnerships. You will use your technical expertise to provide guidance on AWS services, assist with project launches, and...

  • AWS Technical Specialist

    5 days ago

    Sydney, New South Wales, Australia Amazon Web Services (AWS) Full time

    Are you interested in helping customers understand application architectures and integration approaches? Do you have an interest in best practices for applications, servers, and networks? We're looking for a skilled Customer Success Engineer to join our AWS Support Engineering team.We promote advancement opportunities across the organization to help you meet...

  • Technical Partnership Manager

    2 days ago

    Sydney, New South Wales, Australia Amazon Web Services (AWS) Full time

    About the Job: As a Technical Account Manager at Amazon Web Services, you will be part of a dynamic team that works closely with our customers to understand their needs and deliver tailored solutions. You will use your technical expertise to provide guidance on AWS services, assist with project launches, and troubleshoot operational issues. Your goal will be...

  • AWS Support Professional

    3 days ago

    Sydney, New South Wales, Australia Amazon Web Services (AWS) Full time

    About the RoleWe are seeking an experienced Cloud Support Engineer to join our team at Amazon Web Services (AWS). As a Cloud Support Engineer, you will be part of a customer-facing technology team helping to ensure the success of Amazon Web Services (AWS) as a leading technology organization.Your key responsibilities will include learning and using...

  • AWS Technical Account Manager Professional

    3 days ago

    Sydney, New South Wales, Australia Amazon Full time

    About the Role:This role is part of the Enterprise Support team leading the success of Partner-Led enterprise support customers in building applications and services on the AWS platform.You will be a trusted advisor helping our customers gain the most value from cloud technology, crafting and executing strategies to drive their adoption and use of AWS...

  • Technical Program Lead

    7 days ago

    Sydney, New South Wales, Australia ENGINEERINGUK Full time

    Job Title: Technical Program Lead - AWS BaNDWe seek an exceptional Technical Program Lead to spearhead prototype engagements and deploy commercially ready processes within AWS data centers in APAC. This high-profile opportunity demands a seasoned professional with 3+ years of technical infrastructure management experience and proven leadership skills.You...

  • AWS Security Engineer

    6 days ago

    Sydney, New South Wales, Australia Amazon Web Services (AWS) Full time

    About This RoleThis is a unique opportunity to join Amazon Web Services (AWS) as a System Development Engineer in the AWS Security organization. You will work closely with our team of security professionals to develop and implement innovative security solutions, ensuring the highest levels of security across all Amazon products and...

  • Technical Program Manager

    4 days ago

    Sydney, New South Wales, Australia Amazon Full time

    Company OverviewAmazon Web Services (AWS) Professional Services helps millions of businesses transform their operations and applications using the power of AWS. As a Technical Program Manager, you will lead complex technical consulting engagements within AWS Professional Services.A day in the life involves managing project timelines and risks, conducting...

  • AWS Technical Program Manager

    4 days ago

    Sydney, New South Wales, Australia Amazon Full time

    About the TeamHere at AWS, we embrace our differences and are committed to furthering our culture of inclusion. We have ten employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally. We host annual and ongoing learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity)...

  • Cloud Services Specialist

    2 days ago

    Sydney, New South Wales, Australia Amazon Web Services (AWS) Full time

    About the Role: As a Technical Account Manager at Amazon Web Services, you will be a valued member of the Enterprise Support team who leads our customer's to build and run their applications on the AWS platform. You will work backwards from customers to define a support strategy, deliver expert advice on AWS services, assist with project launches and assist...

  • Senior Security Technical Program Manager, AWS Security

    3 weeks ago

    Sydney, New South Wales, Australia Amazon Full time

    Amazon Web Services (AWS) is the leading cloud service provider, providing virtualised infrastructure, storage, networking, messaging, and many other services to customers all over the world. AWS runs a globally distributed environment, operating at massive levels of scale. Businesses, from start-ups to enterprises to large government customers, run their...

  • Cloud Support Engineer, Region Services

    49 minutes ago

    Sydney, New South Wales, Australia Amazon Web Services (AWS) Full time

    This is a Cloud Support Engineer, Region Services role with one of the leading companies in AU right now -- Amazon Web Services (AWS) -- with an amazing team. They are continuing to grow rapidly. This is the chance to join right as the takes off.More About the Role at Amazon Web Services (AWS) ## DESCRIPTION Revolutionize the cloud with AWS Support...

  • Security Technical Program Manager AWS

    4 days ago

    Sydney, New South Wales, Australia ENGINEERINGUK Full time

    Company Overview:At ENGINEERINGUK, we're dedicated to creating and maintaining a high bar for security across all of our products and services. Our organization is responsible for influencing and owning long-term security outcomes for AWS.As a Senior Security Technical Program Manager, you'll play a vital role in ensuring security outcomes crucial to our...

  • AWS Technical Lead

    4 days ago

    Sydney, New South Wales, Australia Amazon Full time

    AWS Technical Lead Job DescriptionWe are looking for a highly skilled AWS Technical Lead to join our team. As an AWS Technical Lead, you will be responsible for ensuring seamless integration of AWS services into customer environments.You will work closely with customers to define a support strategy, deliver expert advice on AWS services, and provide...

  • AWS Technical Account Manager Financial Services

    5 days ago

    Sydney, New South Wales, Australia Amazon Full time

    Role Overview:We are seeking a highly skilled AWS Technical Account Manager to join our team in the Financial Services sector. As a key member of our Enterprise Support team, you will be responsible for leading the success of our enterprise support customers in building applications and services on the AWS platform.Your primary objective will be to define a...

  • Technical Infrastructure Program Manager

    1 day ago

    Sydney, New South Wales, Australia Amazon Full time

    At Amazon, we're building the future of cloud computing. As a Technical Infrastructure Program Manager, you'll be part of the team that owns the design, planning, delivery, and operation of all AWS global infrastructure.Job OverviewYou'll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations...

  • AWS Technical Support Specialist

    2 days ago

    Sydney, New South Wales, Australia ENGINEERINGUK Full time

    About UsEngineeringUK is a leading technology organization that provides exceptional support to our customers. As a Cloud Support Engineer, you will play a critical role in ensuring the success of our customers by providing expert technical support.ResponsibilitiesYou will be responsible for:Learning and using ground-breaking technologies.Applying advanced...

  • AWS Professional Services Lead Architect

    20 hours ago

    Sydney, New South Wales, Australia Amazon Full time

    ResponsibilitiesThe Senior Cloud Consultant will be responsible for delivering comprehensive solutions to our Global customers and partners. Key responsibilities include:Collaborating with AWS field business development, marketing, training, and support teams to enhance partner and customer engagement.Designing and implementing customized solutions that...