Supply Network Manager

2 weeks ago

Sydney, New South Wales, Australia beBeeCareer Full time $90,000 - $120,000
Job Description

We are seeking a skilled professional to manage the supply network of an assigned area of business, focusing on replenishing dispatch points to meet customer service objectives while maintaining optimal stock cover and cost optimization.

The ideal candidate will be responsible for effective management of stock allocation processes, including reviewing demand and supply simulations, executing customer behavior analysis, and maximizing service to customers across the NiM Market.

  • Key Responsibilities:
    • Customer Service:
      • Analyze customer behavior and trends to identify out-of-stock risks and drive proactive actions.
      • Collaborate with other functions to mitigate out-of-stock risks and escalate as needed.
      • Participate in Demand & Supply Review Meetings to align on solutions for out-of-stock situations.
      • Execute system parameter changes and assign exception codes for unconfirmed orders.
    • Order Fulfillment:
      • Serve as the primary contact for customers regarding order fulfillment issues.
      • Communicate mitigation actions to customers for risks such as out-of-stock and transportation issues.
      • Provide visibility on order status and resolve transport issues within defined SLAs.
    • Billing:
      • Collaborate with the CoS Billing team to resolve customer-related billing issues.
      • Work with internal stakeholders on billing resolutions as needed.
    • Returns and Refusals:
      • Act as the escalation contact for returns and refusals, analyzing reasons and proposing mitigation actions.
      • Ensure compliance with return policies and coordinate the destruction of goods with logistics providers.
    • Nestlé Continuous Excellence (NCE):
      • Monitor KPIs and participate in operational review meetings to improve order fulfillment processes.
    • Supply Planning:
      • Analyze supply plans and manage daily supply execution to meet customer needs.
      • Adjust planning results based on exceptions and establish production requirements.
      • Communicate supply issues and balance product availability with inventory costs.
      • Conduct monthly reviews of shipping lead times and ensure accurate data in SAP.
Required Skills and Qualifications
  • Operational experience in Demand & Supply Planning and Project Management in DSP.
  • Several years of operational experience in Customer Solutions & Customer Facing Supply Chain, Physical Logistics, Procurement, Technical & Production, or Sales.
  • Experience in a LEAN organization with knowledge of LEAN concepts and tools.
  • Desirable to have SAP experience.
  • Clear concise communicator.
Benefits
  • Varied career experiences and personalized development support.
  • Wellbeing benefits including vaccinations and health insurance discounts.
  • Diversity & Inclusion initiatives and programs.
  • Paid parental and partner leave.
  • Purchase Leave Scheme.
  • Volunteering leave, Sports leave, Emergency Services leave.
  • Discounted Nestlé products.
Others

At Nestlé, you will work in a supportive environment where your ideas and points of view will be championed by a collaborative team.

Taking care of our people is at the heart of what we do. We believe that all employees are vital contributors to the success of our company.

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