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Regional Growth Strategist
2 weeks ago
PagerDuty seeks a seasoned leader to drive the Asia Pacific and Japan Customer Success organization forward.
This role will oversee Customer Success, Support, Services, and Renewals.
- Manage and expand the existing regional post-sales team, including Customer Support, Customer Success, and Professional services.
- Nurture a cohesive team culture with sales and post-sales operating as a unified entity.
- Develop trusted advisor relationships with customers at executive levels.
- Collaborate with Renewals, PagerDuty University, and Data Science teams to achieve targeted customer outcomes and business value.
- Accelerate large transaction closures by working with sales and customers to plan 'Journeys to Success' on scale deployments.
- Prioritize and orchestrate post-sales resources to maximize revenue and minimize churn/downgrade.
- Source expansion revenue opportunities through customer engagement with Customer Success Management or Professional Services teams.
- Act as a regional champion for customers, promoting their use cases and references.
- Monitor success metrics including churn, downgrades, net expansion, and operating margin.
