Loyalty Program Strategist

2 days ago

Sydney, New South Wales, Australia beBeeCustomer Full time $120,000 - $140,000
Job Title: Senior Loyalty Program Manager

Luxury Escapes, a leading travel company, seeks an experienced professional to drive the success of its loyalty program. The ideal candidate will be responsible for designing and executing a customer-centric strategy that drives retention, acquisition, engagement, and lifetime value.

  • Lead the end-to-end strategy, design, and execution of the loyalty program to drive retention, acquisition, engagement, and customer lifetime value
  • Own and manage the loyalty program roadmap, ensuring timely delivery of initiatives through effective stakeholder engagement and cross-functional coordination
  • Collaborate with teams across Marketing, Commercial, Tech, Finance, and CX to evolve the loyalty proposition based on customer insights and market trends
  • Use segmentation and behavioural data to deliver targeted, personalised campaigns that enhance engagement and communicate key value
  • Oversee program governance, resource planning, and KPI tracking to measure success, commercial impact, and ROI
  • Shape promotional strategies aligned to the loyalty proposition, offering input on pricing, incentives, and promotional mechanics
  • Analyse program and campaign performance to identify optimisation opportunities and maximise effectiveness
  • Monitor market trends and competitor activity to identify innovations and opportunities to strengthen the loyalty offering
  • Drive innovation through new technologies and platforms to future-proof and elevate the customer experience
  • Ensure compliance with data privacy and security regulations, maintaining transparency and trust in all customer interactions

We are seeking someone with experience in loyalty program development and management, ideally in digital, retail, travel, or consumer-facing sectors. You should have a proven ability to deliver loyalty programs and promotions that boost engagement, retention, and customer value. Additionally, you should have strong project and program management skills, with a track record of leading cross-functional initiatives.

Luxury Escapes offers a dynamic work environment, with regular events, onsite gym, and significant professional development opportunities. Our team is driven by a passion for delivering exceptional customer experiences and pushing the boundaries of the travel industry.

Key Requirements:
  • Proven experience in loyalty program development and management
  • Strong project and program management skills
  • Ability to lead cross-functional initiatives and collaborate with various teams
  • Experience in using segmentation and behavioural data to deliver targeted campaigns
  • Familiarity with data privacy and security regulations
  • Excellent analytical and problem-solving skills
  • Strong communication and interpersonal skills

  • Senior Loyalty Strategist

    2 days ago

    Sydney, New South Wales, Australia beBeeLoyalty Full time $90,000 - $100,000

    Job SummaryAs a seasoned Loyalty Strategist, you will drive the execution of loyalty programs that deliver exceptional member value and commercial outcomes. You will collaborate with senior leaders to shape our loyalty strategy, oversee the development and enhancement of our loyalty app, forge valuable partnerships, and drive engagement and utilisation of...

  • Loyalty Sales Strategist

    1 week ago

    Sydney, New South Wales, Australia beBeeStrategic Full time $120,000 - $150,000

    Job Title:Senior Sales StrategistKey Responsibilities:Develop strategic sales plans to drive customer loyalty.Collaborate with clients to tailor services to their projects.

  • Customer Loyalty Strategist

    17 hours ago

    Sydney, New South Wales, Australia beBeeCustomer Full time $200,000 - $240,000

    Job DescriptionWe are seeking a skilled Customer Loyalty Strategist to drive the development and execution of our loyalty proposition. As a key member of our team, you will be responsible for driving simplification and velocity in delivery through disciplined execution focus.You will work closely with cross-functional teams to support the delivery of a...

  • Innovative Loyalty Manager

    7 days ago

    Sydney, New South Wales, Australia beBeeLoyalty Full time $150,000 - $170,000

    Loyalty Strategist RoleAt the heart of our loyalty program, this role drives strategy, elevates our member experience, creates meaningful partnerships, and delivers moments of surprise and delight.

  • Loyalty Experience Manager

    3 days ago

    Sydney, New South Wales, Australia beBeeRetention Full time $120,000 - $140,000

    Lead Loyalty Program StrategistThe heart of our loyalty program is the driving force behind member retention and engagement. As Lead Loyalty Program Strategist, you will oversee the development and enhancement of our loyalty app, forge valuable partnerships, and drive strategy in collaboration with cross-functional stakeholders.This dynamic role involves...

  • Chief Loyalty Development Officer

    7 days ago

    Sydney, New South Wales, Australia beBeeLoyalty Full time $100,000 - $180,000

    Job OverviewLoyalty Strategist RoleThis is a key leadership position within our organization. As the Loyalty Lead, you will be responsible for developing and implementing strategies that drive loyalty program growth and member engagement.

  • Dynamic Loyalty Lead

    1 week ago

    Sydney, New South Wales, Australia beBeeLoyalty Full time $125,000 - $175,000

    Loyalty StrategistThis is a dynamic role that involves leading a small team to create captivating loyalty content, boost member engagement, and harness analytics for personalised experiences. The Loyalty Strategist will be at the heart of driving strategy, elevating our digital ecosystem, creating meaningful partnerships, and delivering moments of surprise...

  • Loyalty Strategist

    3 days ago

    Sydney, New South Wales, Australia beBeeRetention Full time $150,000 - $180,000

    Customer Retention Manager RoleMable is a leading healthtech platform in Australia, committed to creating lasting positive change across the care and support sector.This role is a key position within Mable's team, responsible for designing, leading, and optimising customer loyalty and retention strategies.Develop and execute a data-driven loyalty strategy to...

  • Lead Loyalty Strategist

    5 days ago

    Sydney, New South Wales, Australia beBeeLoyalty Full time $145,000 - $185,000

    Job Title: Loyalty Program ManagerDescriptionThe Loyalty Program Manager is a dynamic role at the heart of our loyalty program, driving strategy and innovation to enhance member engagement and retention.Create value for members through innovative loyalty strategies that are commercially sustainable.Oversee the evolution of our loyalty app, enhancing...

  • Loyalty Program Manager

    6 days ago

    Sydney, New South Wales, Australia beBeeCustomerCentric Full time $110,000 - $150,000

    Loyalty Program Manager RoleAs a key member of our team, the Loyalty Program Manager plays a pivotal role in driving strategy for our loyalty program. They collaborate with senior leaders to develop and enhance our loyalty app, leading a small team that leverages deep customer insight to create captivating content, boost engagement, and harness analytics for...