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Customer Care Centre Officer
2 months ago
We are seeking a highly motivated and customer-focused individual to join our Customer Care Centre team at SA Water. As a Customer Care Centre Officer, you will be the first point of contact for our customers, providing exceptional service and support through various communication channels.
Key Responsibilities- Provide high-quality customer service, responding to customer inquiries and resolving issues in a timely and professional manner.
- Collaborate with internal teams to deliver resolutions and provide expert advice to customers.
- Handle a diverse range of customer interactions, including phone calls, emails, and face-to-face conversations.
- Meet and exceed established Key Performance Indicators (KPIs) while maintaining a high level of customer satisfaction.
- Strong focus on customer service, supported by effective verbal and written communication skills.
- Ability to deliver high-quality output in a fast-paced environment, coupled with precise data entry skills.
- Proficiency in team dynamics, contributing positively to team cohesion.
- Ability to analyse and prioritise challenges, offering innovative solutions.
- Flexible work arrangements, including 3 days in the office and 2 days working from home.
- Opportunities for ongoing and fixed-term positions.
- Standard Monday – Friday schedule.
- Comprehensive onboarding program and ongoing guidance.
SA Water is a leading water utility company that provides essential services to the community. We are committed to delivering high-quality customer service and promoting a culture of accountability and professionalism.
