Food and Beverage Service Specialist

2 days ago

Sydney, New South Wales, Australia beBeeResponsibility Full time $48,256 - $64,445

Job Role: Food and Beverage Service Specialist

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Position Overview:

The Food and Beverage Service Specialist plays a pivotal role in delivering exceptional customer service and ensuring a memorable dining experience. Key responsibilities include taking orders, serving food and beverages, and maintaining a welcoming atmosphere.

Main Responsibilities:

  1. Greet and Seat Guests: Warmly welcome guests, assist with seating arrangements, and provide them with menus.
  2. Take Orders: Describe menu items, answer questions, and take orders accurately, noting any special requests or dietary restrictions.
  3. Serve Food and Beverages: Deliver food and drinks promptly and ensure they are presented according to standard.
  4. Check on Guests: Regularly check in with diners to ensure they have everything they need and address any concerns.
  5. Maintain Cleanliness: Keep the area clean and well-organized, including clearing tables, resetting, and restocking.
  6. Collaborate with Kitchen Team: Communicate orders to the kitchen and ensure that food is prepared correctly and delivered promptly.
  7. Handle Payments: Present bills to guests, process payments accurately.
  8. Upsell and Promote: Suggest additional menu items, specials, or beverages to enhance the guests' experience.
  9. Handle Guest Requests: Address special requests and accommodate guests' needs to the best of your ability.
  10. Safety and Hygiene: Follow safety and hygiene protocols, including proper handling of food and beverages, as well as maintaining a clean and safe work environment.

Key Performance Indicators: Task completion accuracy, Team performance achievement.

Skills and Qualifications: Previous experience in a similar role, Knowledge of food and beverage items, Ability to stand for extended periods and lift heavy items.

Personal Characteristics: Collaboration, Communication, Dependability, Resilience, Adaptability, Results Delivery.

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