Dispute Resolution Specialist

4 days ago

Sydney, New South Wales, Australia beBeeComplaints Full time
Customer Service and Dispute Resolution Officer

The primary responsibility of this role is to manage customer complaints and disputes within the organization. The officer will provide case management of escalated claims through dedicated channels, ensuring timely handling within set service level agreements and defined procedures.

Working closely with team leaders, the Customer Service and Dispute Resolution Officer will ensure appropriate escalation and investigative work is conducted to support unbiased, timely, and accurate reviews of all disputes.

This involves maintaining high levels of customer service and administrative skills at all times, managing customer feedback inboxes efficiently, and resolving disputes and escalations within service level agreements and delegated authority.

  • Maintain a high level of customer service and administrative skills at all times.
  • Efficiently and effectively resolve disputes and escalations within service level agreements and delegated authority.
  • Ensure compliance to all internal and external regulatory requirements.
  • Contribute to the continuous improvement of business processes and procedures.
  • Work effectively within a team environment by collaborating with others and sharing knowledge and skills.

This role requires highly organized individuals with strong attention to detail and ability to prioritize tasks effectively. Proficiency in Microsoft computer applications is essential, as well as strong decision-making and problem-solving skills.

A minimum of two years complaint management experience is required, along with proficiency in using analytical and practical skills to apply theoretical or practical knowledge to new situations and problems.

Excellent verbal and written communication skills are also necessary for effective collaboration and dispute resolution.

Benefits

This role offers a competitive salary and opportunities for training and development. As part of our diverse and supportive team culture, you will have the opportunity to challenge yourself and motivate others to think creatively and innovatively.

Our team values individual contributions and encourages employees to share their ideas and suggestions for improving business processes and procedures.

Others

This position requires strong organizational skills, with the ability to manage multiple tasks simultaneously and maintain accuracy and attention to detail.

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