ICT Support Administration Officer

2 weeks ago


Hawthorn, Victoria, Australia Scope (Aust) Ltd Full time
About Scope

Scope's mission is to empower individuals with disabilities to thrive and belong in their communities. We provide a range of services, including supported independent living, short-term accommodation, social connections, lifestyle options, therapy, and employment services, across over 420 locations in Victoria and NSW.

About the Role

This 12-month fixed-term opportunity is for an ICT Support Administration Officer to join our team. As a key member of our ICT team, you will provide high-quality customer service and administrative support to facilitate the delivery of efficient and quality services to our offices. Your responsibilities will include managing the purchasing of ICT goods, administering telecommunications services, and coordinating the dispatching, replacement, and repairs of mobile phones and other technology.

Your Key Focus
  • Coordinate the purchase of approved computer hardware, software, iPads, mobiles, and data services, ensuring adherence to purchasing procedures.
  • Coordinate the dispatching, replacement, and repairs of all Scope mobile phones in a timely manner.
  • Maintain our audit register for all hardware purchased.
  • Work closely with telecommunications partners to ensure that Scope has fully functioning and working mobile solutions.
  • Provide administrative support to a large, mobile workforce across geographically dispersed locations.
  • Handle all inquiries related to mobiles, iPads, and other technology introduced by Scope.
What We Look For
  • A strong ability to build and maintain working relationships within the ICT team, executive, senior management, and key stakeholders.
  • Excellent customer service skills.
  • Demonstrated knowledge of mobile phone configuration.
  • Understanding of purchasing principles.

An Australian driver's license (probationary licenses accepted) and 4 days of attendance in our Hawthorn office location are required for this position. We are committed to filling this role quickly, and we will review applications as they come in. To be considered, please apply now.



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