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Store Operations Lead
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We're a leading tea brand, renowned for our premium, sustainable blends.
As an Assistant Store Manager, you'll play a key role in driving sales growth, improving customer experiences, and fostering a positive work environment.
- Assist the Store Manager with day-to-day operations, including team leadership, visual merchandising, stock management, and delivery coordination.
- Coach the team to deliver exceptional customer experiences and ensure seamless shopping journeys.
- Support budget achievement and cost control initiatives.
- Lead the store and team in the absence of the Store Manager on duty.
- Develop and train the team in customer service, product knowledge, and operational responsibilities.
- Provide timely feedback and encourage continuous development within the team.
To succeed in this role, you'll require:
- A strong passion for delivering results and supporting your manager and team.
- Excellent communication skills, time management, and organisational abilities.
- Previous experience as a team leader, key holder, or manager is advantageous.
Enjoy a competitive salary, bonus earning potential, and a range of benefits, including:
- A 50% discount on all products.
- Endless cups of tea.
- Recognition and rewards through our Moment Makers program.
- A volunteer leave day per year.
- Flexible working arrangements and workplace policies that promote diversity and inclusion.
- An Employee Assistance Program (EAP).
Don't worry if you don't meet every requirement - we'd love to receive your application if most of your experience matches. We're committed to equal opportunities and will consider all qualified applicants without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
