High Volume Venue Operations Director

1 week ago


East Maitland, New South Wales, Australia TGI Fridays Full time

TGI Fridays is a leading international hospitality brand with a rich history of innovation and a passion for delivering exceptional guest experiences.

We are seeking an experienced High Volume Venue Operations Director to join our team in Regional NSW Locations.

As a key member of our management team, you will be responsible for the overall management of Front of House operations, including staff management, training, rostering, and on-shift management.

Your key responsibilities will include:

  • Management of up to 30 staff, including recruitment, training, and development.
  • Overall management of the FOH operational facets of the business, including sales growth, cost control, and quality service delivery.
  • Adherence to and auditing of OH&S and Food Hygiene procedures to ensure a safe and healthy working environment.
  • Identifying opportunities to build sales and revenue while controlling costs.
  • Ensuring superior service and quality to deliver outstanding guest experiences.
  • Driving a positive working environment and leading by example as a senior restaurant leader.

About You

We are looking for a candidate with demonstrated hospitality experience within a high-volume restaurant environment (2-3 years) and proven management experience with outstanding leadership capability and customer service focus.

Australian Working Rights are essential for this role.

We offer a comprehensive 'Manager in Training' program and the opportunity to participate in the TGI Friday's Australia Management Incentive Scheme, which allows for uncapped Profit Share Earning potential.

This is a fantastic opportunity to manage a brand-new venue with a large team and all the tools necessary to run the business efficiently and effectively.

We have a large Support team from our Operations, Finance, IT, Marketing, Customer Service, Development, and People & Culture departments.

Expected Salary: $73,000 - $80,000 depending on experience.



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