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IT Automation Manager
3 weeks ago
Imagine working for a mid-market Managed Service Provider with over 15 years of consistent growth, expanding to multiple countries and achieving exceptional results.
We are seeking an exceptional IT professional with a deep understanding of Managed Services and the needs of mid-tier clients.
Key Responsibilities- Deliver results by combining off-the-shelf platforms with custom-built automation and AI solutions.
- Lead the delivery and adoption of internal systems that reduce operational inefficiencies, accelerate delivery, and drive commercial value.
- Manage a small, talented team, driving adoption, modelling ROI, and ensuring the right balance between build and buy approaches.
Leadership Qualities:
- Proven experience delivering internal systems and automation projects in MSP or SaaS-heavy environments.
- Strong leadership skills, including team growth, mentoring, and management.
- Expertise in Agile delivery, system ownership, and change management.
- Commercial acumen, confident in ROI modelling, licensing decisions, and impact-led prioritisation.
- Technical fluency with APIs, integration design, and security best practices.
Success Metrics:
- Team performance: high engagement, consistent delivery, and low staff turnover.
- Feature adoption: at least 85% of intended users actively using new features within 90 days.
- Return on investment: each project delivers clear, measurable benefits within 12 months.
- Sprint delivery: at least 85% of planned work completed each sprint.
What We Offer:
- A competitive salary as part of a comprehensive remuneration package.
- Access to training sessions, personal development planning, and certifications.
- Hybrid working arrangements to support work-life balance.
- Opportunities for career advancement through mentorship programs.
- A dynamic, inclusive company culture.
