Director, Service Portfolio Management Strategist
3 weeks ago
We are seeking an experienced Director of Service Portfolio Management to lead our ICT service portfolio in the Australian Capital Territory government. The successful candidate will be responsible for developing and maintaining our ICT service portfolio, ensuring it aligns with evolving business needs and consistently meets or exceeds customer expectations.
Main Responsibilities- Partner with internal stakeholders and clients to ensure the portfolio of services is aligned with evolving business needs.
- Lead and build the Service Portfolio Management team, fostering a collaborative environment and developing the team's capability to support the digital transformation journey.
- Develop, implement, and continuously improve service level agreements (SLAs) and operational level agreements (OLAs).
- Establish IT service management (ITSM) metrics and key performance indicators (KPIs) to monitor and enhance service performance.
- Proven experience implementing and managing ITSM processes in complex environments.
- Proven experience in developing and implementing service level agreements (SLAs) and operational level agreements (OLAs).
- Strong experience leading cross-functional teams and fostering a collaborative work culture.
- Exceptional communication, stakeholder management, and presentation skills.
- Demonstrated commercial acumen with a strong focus on balancing business objectives with service delivery outcomes.
We offer a dynamic and inclusive work environment, competitive salary, and opportunities for professional growth and development. If you are a motivated and experienced professional looking for a new challenge, please submit your application.
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Director of Service Portfolio Management
1 month ago
Canberra, ACT, Australia Australian Capital Territory Full timeJob Title: Director of Service Portfolio ManagementWe are seeking a highly skilled and experienced Director of Service Portfolio Management to join our team at the Australian Capital Territory. As a key member of our Digital, Data and Technology Solutions (DDTS) team, you will be responsible for developing and maintaining our ICT service portfolio.Key...
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Canberra, ACT, Australia Talent International Full timeWe are seeking a seasoned Enterprise Service Management Solutions Strategist to join our team at Talent International. This is an exciting opportunity for a highly skilled professional to design, implement, and maintain ESM solutions that align with our client's strategic objectives.
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