Director, Service Portfolio Management Strategist

3 days ago


Canberra, ACT, Australia Australian Capital Territory Full time
About the Role

We are seeking an experienced Director of Service Portfolio Management to lead our ICT service portfolio in the Australian Capital Territory government. The successful candidate will be responsible for developing and maintaining our ICT service portfolio, ensuring it aligns with evolving business needs and consistently meets or exceeds customer expectations.

Main Responsibilities
  • Partner with internal stakeholders and clients to ensure the portfolio of services is aligned with evolving business needs.
  • Lead and build the Service Portfolio Management team, fostering a collaborative environment and developing the team's capability to support the digital transformation journey.
  • Develop, implement, and continuously improve service level agreements (SLAs) and operational level agreements (OLAs).
  • Establish IT service management (ITSM) metrics and key performance indicators (KPIs) to monitor and enhance service performance.
Requirements
  • Proven experience implementing and managing ITSM processes in complex environments.
  • Proven experience in developing and implementing service level agreements (SLAs) and operational level agreements (OLAs).
  • Strong experience leading cross-functional teams and fostering a collaborative work culture.
  • Exceptional communication, stakeholder management, and presentation skills.
  • Demonstrated commercial acumen with a strong focus on balancing business objectives with service delivery outcomes.
What We Offer

We offer a dynamic and inclusive work environment, competitive salary, and opportunities for professional growth and development. If you are a motivated and experienced professional looking for a new challenge, please submit your application.



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