Engineering Manager

1 week ago

city of stirling, Australia Headland Technology PTY LTD Full time
About Headland Technology PTY LTD

We are a successful, financially strong, multi-generational family business going through a period of exciting expansion. Our company values diversity in the workplace and encourages work-life balance. We celebrate each other's achievements within a culture that encourages growth mindset and cares about people's career aspirations. We invest continuously in training and professional development and believe our people are our point of difference.

Our Vision at Headland Technology is to help clients become more successful through innovation, thought leadership, leading software and machinery technology. We have been around for a long time, with 70 years of experience. We are embracing the future with IoT, Industry 4.0, Automation, and Additive Manufacturing. We believe that smart factories where people, machines, automation, and software co-exist in a networked production environment will become commonplace.

About the Role

This role is ultimately responsible for providing an excellent client experience for the assigned portfolio of technology, group of specialists, or assigned geography. The ideal candidate will have greater than 5 years of experience in a similar role and specifically with TRUMPF technologies.

The successful candidate will provide day-to-day operational direction, people leadership, and support to a team of specialist services resources (engineers) ensuring quality, productivity, and availability. They will deliver strong financial results and business growth through planning, collaboration, and strategic partnerships with the Sales and Services Leadership group.

Responsibilities
  • Determine, plan, and implement engineering strategies for the group
  • Develop policies and plans for delivering reliable, differentiating technical engineering services to machine tools clients specific to TRUMPF technologies
  • Ensure the most effective utilisation of engineering resources, planning, scheduling of preventative maintenance, and application services, measured on quality, cost, and safety as key performance indicators
  • Ensure the delivery of cost-effective and quality services in line with our contractual obligations
  • Review and report on the performance of the team and identifying resource requirements where appropriate
  • Liaise with key customers, account managers, and colleagues, providing advice and solutions for the customer
  • Ensure statistical data is maintained and reported to management, field staff, and customers as required
  • Identify and act on opportunities to improve existing processes and procedures, implementing changes as appropriate
  • Develop and coach the team with regular 1-1 feedback, contributing to continual personal growth and performance improvements
  • Develop and implement client SLAs and implement KPIs that motivate and inspire while remaining aligned to business strategies
  • Monitor adherence to technical and quality standards for own area and ensure full compliance with established procedures and processes
Qualifications and Skills
  • Sound technical/engineering understanding of Service Delivery in the Machine Tool Industry
  • Engineering Degree, Diploma, or Trade with related experience, or equivalent combination of education and experience
  • Evidence of business acumen and financial management of a business or a function within a business
What We Offer

We offer a collaborative working environment where you will have the ability to make a difference. At Headland Technology, you will master your skills and enjoy autonomy in your day-to-day work while achieving tangible outcomes and enjoying the rewards.

We have offices and a physical presence across Australia and NZ, with a team of approximately 100 staff.

We are committed to adopting systems and processes and championing the utilisation of technology for productivity gains.

We believe in the importance of work-life balance and offer a range of benefits to support our employees' well-being.

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