Customer Resolution Specialist

1 month ago


Macquarie Park, Australia Optus Full time

Empowering Customer Satisfaction

At Optus, we strive to deliver exceptional customer experiences through proactive and engaging team culture. As a Customer Resolution Expert, you will be responsible for managing customer complaints from internal and external authorities, providing prompt, professional, and caring resolutions.

Your Key Responsibilities

  • Investigate and resolve customer complaints in a timely and effective manner.
  • Collaborate with customers to develop feasible and affordable payment plans.
  • Ensure compliance with relevant codes, regulations, and legislation.
  • Work with stakeholders to resolve or develop solutions.

Requirements

  • Strong problem-solving and negotiation skills.
  • Excellent communication and interpersonal skills.
  • Ability to understand and articulate written and verbal issues.
  • Capacity to develop strong customer relationships.

What We Offer

  • Inclusive paid parental leave.
  • Access to online learning resources and support.
  • Employee-led volunteer groups.

At Optus, we value diversity and inclusion, and we are committed to providing an equal employment opportunity to all job seekers. If you require any adjustments or accessibility support, please email AccessibleRecruitment@optus.com.au.



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