Business Process Coordinator

7 days ago

Brisbane, Queensland, Australia beBeeOperational Full time $60,000 - $90,000

Job Overview:

The primary function of a Service Operations Assistant is to provide essential support to the operations team by carrying out administrative tasks, documenting processes, maintaining records, and coordinating schedules. This role plays a vital part in enhancing business efficiency and competitiveness through technology and people-enabled processes.

Key Responsibilities:

  • Perform various administrative duties as per established policies, procedures, systems, guidelines, and objectives.
  • Assist in resolving administrative issues and problems, referring to relevant staff when necessary.
  • Develop and maintain operational processes and instructions aligned with global process guidelines.
  • Maintain, format, and prepare records for the operations team, including meeting minutes, reports, presentations, registers, and customer communications.
  • Conduct daily, monthly, and weekly reporting on operations team activities.
  • Follow up on and expedite pending documents and information.
  • Coordinate schedules, including internal and external meetings, to align with project, engineering, and services schedules.
  • Carry out quality reviews on incidents, problems, and changes to drive continuous improvement.
  • Proofread and edit Root Cause Analysis, Post Implementation Reviews, and other customer communication to ensure accuracy.
  • Identify options for potential process improvements and assess them for both technical and business suitability.
  • Respond to requests and inquiries, providing readily available information to authorized requestors.

Requirements:

  • High level of proficiency with Microsoft Office package, especially Excel.
  • Strong interpersonal skills, including verbal and written communication skills and excellent listening skills.
  • Ability to work under project deadlines and associated schedule constraints.
  • Excellent customer service skills.
  • Strong analytical and problem-solving skills.

Additional Information:

This role requires a Certificate III in Business Administration or equivalent experience. The ability to travel to other offices and nominated customer locations is also necessary. A positive attitude and enthusiasm to achieve business deliverables are essential for success in this role.

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