Senior Technical ServiceNow Project Manager

Delivering ServiceNow projects and services to our customers requires a strong background in ServiceNow and experience leading customer engagements.

• Managing and coordinating team members, providing technical expertise, and ensuring that all deliverables are completed on time and to the highest standard.
• Leading and delivering ServiceNow hands-on solutions (development, testing and implementation) as an individual contributor or as part of a team to a high degree of satisfaction by the customer.
• Designing specifications documentation delivered by you that consider out-of-the-box functionality, ServiceNow best practice standards and customer requirements gathered based on your skilled technical and functional design workshops.
• Building excellent trust-based relationships and an impressive reputation with client stakeholders for accuracy & quality of delivery, they accept your recommended solutions around risk management, process improvement and automation.
• Influencing new engagements & opportunities within the client and communicating them to CSMs and account managers with Enable.
• Solving problems quickly & calmly and being the trusted escalation and support point for all teams engaged in the account including vendors, management, other Enablers contributing to deliverables.
• Building technical and consulting capability in others around you by mentoring and coaching junior employees, as well as making hiring recommendations of new Enablers and participating in interviews.
• Sharing knowledge and creating re-usable frameworks, education sessions, documentation, Rapid Seeds.

• Demonstrated articulation of value of personal ServiceNow project delivery.
• Ability to provide platform insight and forward thinking on ServiceNow upgrades, new releases, future ServiceNow roadmap.
• Proven experience ensuring high-quality ServiceNow development.
• Proven experience with creating build documentation, solution designs and detailed design specification documentation.
• Background with other hands-on development skills such as HTML, XML, JavaScript/AJAX, Integrations (web services, SOAP, email, MID, etc).
• Ability to lead workshops as part of a team.
• Delivery of ServiceNow projects on multiple ServiceNow product lines.
• Ability to provide platform insight and forward thinking on ServiceNow upgrades, new releases, future ServiceNow roadmaps.
• Exceptional written and verbal communication skills.

• Leading customer engagements in a lead role across technical or functional area in an enterprise customer.
• Managing and coordinating team members during a customer engagement providing ServiceNow expertise, quality assurance, peer review, guidance and support.
• Participating in analysis and solution recommendations providing detailed options with benefits.
• Leading customer workshops with acute attention to detail, engaging in feedback, listening well, capturing and document detailed requirements for both customers and development teams.
• Drafting and presenting solution designs, articulating requirements to various stakeholders including business stakeholders, security teams and analysts.
• Presenting customer showcases that are carefully planned considering customer use cases, personas and areas of interest for different audiences.
• Providing platform insight and forward thinking on ServiceNow upgrades, new releases, future ServiceNow roadmap.

• 7+ years successful ServiceNow project delivery while managing and coordinating team members.
• 2+ years leading customer engagements.
• 6 months experience with people leadership.
• General understanding of ServiceNow licensing.

• IT Degree, relevant tertiary education in Computer Science or relevant experience.
• ServiceNow Sales & Messaging Foundation Accreditation.
• ServiceNow Sales or Presales Accreditation in 3+ Product Line.
• ServiceNow CSA.
• ServiceNow CIS x 3 - ITSM + HRSD + CSM.
• ServiceNow Pro Suite x 3- ITSM + HRSD + CSM.
• ServiceNow Pro Plus Suite x 2- ITSM + HRSD or CSM.
• Fujitsu People Leader Development Training as per region.

• ServiceNow Expert Programs - ArchX, CWA, CTA or CMA.
• Business Domain Certifications (eg ITIL, Scrum Master, PRINCE2).
• ServiceNow CAD.

We are committed to diversity, equity, and inclusion. We welcome applications from women and gender-diverse people; Aboriginal and Torres Strait Islander people; Māori and Pacific people; LGBTI+ people; people with a disability; culturally and linguistically diverse people; veterans, Australian Defence Force (ADF) and emergency responders.