Customer Service Manager

2 months ago


Hornsby Shire, Australia Coles Full time

About the Role

We are seeking a highly skilled and experienced Retail Service Leader to join our team at Coles. As a key member of our store operations team, you will be responsible for leading and managing the day-to-day running of the service department and front of store operations.

Key Responsibilities

  • Lead and manage a team of customer service representatives to deliver exceptional customer service and achieve sales targets.
  • Develop and implement strategies to improve customer satisfaction and loyalty.
  • Collaborate with the store management team to achieve business objectives and improve store performance.
  • Ensure the checkout area is clean, safe, and well-maintained at all times.
  • Drive a culture of teamwork and inclusivity, promoting a positive and respectful work environment.

About You

  • Proven experience in a retail or customer-facing environment, with a strong track record of leadership and team management.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with colleagues and customers.
  • Ability to work in a fast-paced environment and adapt to changing priorities and deadlines.
  • Strong problem-solving and analytical skills, with the ability to make informed decisions and take calculated risks.
  • Passion for delivering exceptional customer service and driving business results.

What We Offer

  • A competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • A dynamic and supportive work environment.
  • Flexible work arrangements and additional leave entitlements.

About Coles

Coles is a leading Australian retailer, committed to delivering exceptional customer service and driving business results. We are proud to be a part of the Australian community and are dedicated to making a positive impact on the lives of our customers and employees.



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