Customer Service Manager
2 months ago
About the Role
We are seeking a highly skilled and experienced Retail Service Leader to join our team at Coles. As a key member of our store operations team, you will be responsible for leading and managing the day-to-day running of the service department and front of store operations.
Key Responsibilities
- Lead and manage a team of customer service representatives to deliver exceptional customer service and achieve sales targets.
- Develop and implement strategies to improve customer satisfaction and loyalty.
- Collaborate with the store management team to achieve business objectives and improve store performance.
- Ensure the checkout area is clean, safe, and well-maintained at all times.
- Drive a culture of teamwork and inclusivity, promoting a positive and respectful work environment.
About You
- Proven experience in a retail or customer-facing environment, with a strong track record of leadership and team management.
- Excellent communication and interpersonal skills, with the ability to build strong relationships with colleagues and customers.
- Ability to work in a fast-paced environment and adapt to changing priorities and deadlines.
- Strong problem-solving and analytical skills, with the ability to make informed decisions and take calculated risks.
- Passion for delivering exceptional customer service and driving business results.
What We Offer
- A competitive salary and benefits package.
- Opportunities for career growth and professional development.
- A dynamic and supportive work environment.
- Flexible work arrangements and additional leave entitlements.
About Coles
Coles is a leading Australian retailer, committed to delivering exceptional customer service and driving business results. We are proud to be a part of the Australian community and are dedicated to making a positive impact on the lives of our customers and employees.
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