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Customer Service Manager

2 months ago

Hornsby Shire, Australia Coles Full time
About the Role

We're seeking a highly skilled and experienced Customer Service Manager to lead our service department and front of store operations. As a key member of our team, you'll be responsible for maintaining exceptional service standards, driving a one-team culture, and ensuring the checkout area is clean and safe for our team and customers.

Key Responsibilities:

  • Lead, coach, and develop your team to meet sales targets, cost control, and rostering requirements
  • Drive a customer-obsessed culture that prioritizes our team members' health, safety, and wellbeing
  • Continuously seek to better understand our diverse customers to ensure an outstanding shopping experience
  • Maintain excellent service standards and ensure the checkout area is clean and safe

About You:

  • Previous experience working in a fast-paced customer-facing environment
  • Proven leadership experience with a focus on team development and customer satisfaction
  • Strong communication and interpersonal skills
  • A customer-centric approach with a focus on delivering exceptional service

What We Offer:

  • A dynamic and supportive work environment
  • Opportunities for professional development and growth
  • A competitive salary and benefits package
  • A chance to work for a leading Australian retailer

How to Apply:

Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you